Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

William Carballo

North Las Vegas,NV

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

26
26
years of professional experience

Work History

Self Employed

Uber
Las Vegas, Nevada
04.2021 - Current
  • Recognized by management for providing exceptional customer service.
  • Collaborated with others to discuss new opportunities.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Fulfillment Associate

Amazon
North Las Vegas, Nevada
07.2020 - 04.2021
  • Packed items according to customer's specifications and requirements.
  • Utilized warehouse management system to track inventory and maintain records of shipments.
  • Loaded items onto pallets or into containers for shipment.
  • Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.
  • Monitored stock levels and notified supervisor when supplies needed to be replenished.
  • Inspected incoming materials for quality assurance purposes.
  • Unloaded incoming freight with a manual pallet jack or dock leveler.
  • Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks..
  • Collaborated with team members to ensure efficient workflow throughout the shift.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Located merchandise from shelves and storage areas to fill orders.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Filled orders according to defined standards using standard picking system.
  • Unloaded merchandise from trucks and moved to designated areas for inspection and stocking.
  • Evaluated merchandise condition and accounted for items in system.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Stocked shelves, racks and bins with new or transferred merchandise.

Ground Operations Agent

ECASA
Havana, N/A
12.1997 - 11.2018
  • Conducted pre-flight checks of aircraft and ensured all safety protocols were met.
  • Maintained communication with crew members, customers and other ground staff to ensure smooth operations.
  • Performed baggage handling duties, including loading and unloading cargo, ensuring proper weight distribution, and verifying manifests.
  • Coordinated with flight crews regarding any changes in flight plans or passenger needs.
  • Ensured proper documentation was completed for each flight leg and maintained accurate records of flights.
  • Monitored runway conditions to ensure safe take offs and landings of aircrafts.
  • Managed ground operations activities such as fueling, catering, deicing, marshalling and pushback operations for departing flights.
  • Adhered to all safety regulations set forth by FAA and company policies during ground operations activities.
  • Inspected aircraft interiors prior to departure for cleanliness and functionality of onboard amenities.
  • Responded quickly and efficiently to emergency situations on the tarmac or within the terminal building.
  • Prepared detailed reports on operational issues encountered during shift that could affect future flights.
  • Collaborated with other departments to ensure timely arrival of necessary materials related to ground operations processes.
  • Supervised team members responsible for cleaning cabins between flights according to established standards.
  • Investigated potential security threats identified by TSA agents or other personnel in order to maintain a safe environment for passengers.
  • Organized transportation services for arriving passengers who require special accommodations or additional assistance upon disembarking the plane.
  • Communicated effectively with airline dispatchers regarding delay information or weather updates affecting scheduled departures and arrivals.
  • Processed paperwork related to international arrivals and departures such as customs documents, immigration forms .
  • Maintained operations compliance with FAA, TSA and airport regulations.
  • Protected team members and other staff from harm with diligent enforcement of safety and security measures.
  • Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
  • Inspected airfield conditions to verify compliance with federal regulatory requirements.
  • Directed ground crews in loading and unloading of aircraft cargo or baggage.
  • Implemented airfield safety procedures to support safe operating environments for personnel and aircraft.
  • Communicated with flight operations teams to coordinate cargo management and smooth flow of goods between hubs.
  • Coordinated with agencies to meet aircrew requirements for billeting, messing and refueling.
  • Developed and implemented safety improvements to cultivate safe and productive work environment for all personnel.
  • Coordinated with air traffic control, civil engineers and command posts to support airfield management activities.
  • Coordinated changes to flight itineraries with appropriate air traffic control agencies.
  • Acted as emergency management leader to address medical emergencies and flight operation obstacles.
  • Anticipated aircraft equipment needs for air evacuation and cargo flights.

Education

Ground Operations Manager - Aviation

Escuela De Aviacion
Havana
11-1997

High School Diploma -

Rep. Polonia
Havana
06-1991

Skills

  • Training & Development
  • Customer Service
  • Problem Resolution
  • Planning

Languages

Spanish
Full Professional
English
Professional
Italian
Elementary

References

References available upon request.

Timeline

Self Employed

Uber
04.2021 - Current

Fulfillment Associate

Amazon
07.2020 - 04.2021

Ground Operations Agent

ECASA
12.1997 - 11.2018

Ground Operations Manager - Aviation

Escuela De Aviacion

High School Diploma -

Rep. Polonia

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William Carballo