Summary
Accomplishments
$2 Billion for Single Moms
Certification
Skills
Overview
Work History
Education
Babysitter
Bill  Casey

Bill Casey

Ops Leader/Child Support Solutions
Wellesley Hills,MA

Summary

Elite Operations Leader with strengths in innovation and creative problem-solving. Highly effective at creating new solutions/models that solve complex business challenges and streamline operations with little risk. Unique talent for getting people to work together at all levels.

Accomplishments

Created National Child Support Insurance Intercept Solution that has collected $2.1 billion dollars through 2020.

$2 Billion for Single Moms

Around the turn of the century, while working in the P&C insurance industry, I responded to a new Rhode Island Child Support Insurance Intercept law with a better solution than what the law originally intended. As a refresh, this law required insurance companies to check and see if a claimant owed delinquent child support and, if he did, pull the money owed from the claim settlement.

All the stakeholders thought I was crazy (at least initially) for thinking I could get everyone to agree with my change.

I had to convince Rhode Island and Federal OCSS officials (they were supporting the law's model and hoped to expand it nationally) and my trades (insurance trade associations) with my alternative. After a short pilot, I did just that as the groups agreed with my proposal. My proposal was implemented in Rhode Island as the Child Support Lien Network or CSLN.

I wrote the policy position for my trade (and most likely the industry) as they used it to successfully argue that other states should follow the same model to ensure consistency and industry support. Also, Rhode Island was the only state during that legislative cycle that was able to pass a child support law.  Meaning industry participation was voluntary. A win for the industry. It was also a win for the states as it became an immediate national solution for all states that wanted to participate.

As of 2020, the CSLN solution had collected approximately $2 billion dollars [1]. All private money. The feds added language to the 2005 Deficit Reduction Act so they could copy CSLN. They called this their "Insurance Match" system. It has collected a reported $131 million [2].

Now I am trying to implement Phase 2 of my Child Support Solution by upgrading the existing HHS/OCSS Insurance Match system. It is an easy system add, and the existing laws support it.

[1] https://lnkd.in/ebRmwEab
[2] https://www.acf.hhs.gov/sites/default/files/documents/ocse/ocse_insurance_match_program_fact_sheet.pdf

Certification

2024 Master Workshopper- Aj&Smart

2024 Generative AI Fundamentals - Databricks

2022 Post Grad Program in AI, Texas/McCombs, GPA: 4.22

2021 AI: Implications for Business Strategy, MIT Sloan/CSAIL

2020 Project Management Professional (PMP) - # 2895417

2020 Cybersecurity Audit - Isaca

2016 Certified Information Systems Auditor (CISA) - #16128671

2016 Masters- Business Analysis, Auburn University

Skills

  • Working Independently
  • Challenging Status Quo
  • Management of all levels
  • Influencing Skills
  • Focus on Project Delivery
  • Written And Verbal Communication

Overview

22
22
years of professional experience
7
7
Certificate

Work History

Master Workshopper

Wellesley Workshops
11.2023 - Current

Responsibilities:

  • Help product managers/owners enhance their AI leadership reputation to become Top Tier AI Leaders.
  • Run workshops and coaching sessions to help make AI products/product features/related processes.
  • Founder

Sr IT Project Manager

Bright Horizons
03.2022 - 10.2023

Responsibilities:

  • Lead multiple and competing LOBs and Data Architecture resources to implement complex horizontal projects.
  • Domains: IAM, Cloud (Azure), Privacy, Marketing

Achievements:

  • Lead first Production Cloud (Azure) release in company's history. Allowed $9 million project to follow on-time two weeks later.
  • Scoped and lead implementation of company's first IAM (Identity Access Management -Saviynt) project.
  • Lead high-profile implementation of cookie banner initiative across enterprise (17 sites) within condensed timeframe.

IT Project Manager/Senior Business Analyst

Granite Telecommunications/IT
01.2010 - 03.2022

Responsibilities:

  • Managed all phases of projects and related resources across SDLC lifecycle (Agile/Waterfall).
  • Created software and process solutions for business problems.
  • Domains: Software, Controls, PCI, SOC2, AWS, Security, Networks

Achievements:

  • Designed and managed SDLC of leak-free Finance application that reduces credit cost by $3 million annually.
  • Created and managed SDLC of phone line end dating expert system that has done work of 375 FTE experts over 7 years, saving $22 million.
  • Wrote high-level plan that explained system framework necessary to reach and support $2 billion annual revenue. Presented to COO.
  • Created automated solution to 3 year old backlog problem which resulted in one-time revenue gain of $2.5 million and $600,000 annually.
  • Managed successful Frontier to Ziply Fiber cutover to ensure that POTS, Broadband and Repair services moved to new carrier without incident.
  • Delivered better data to CEO via Salesforce/Ops integrations.
  • Managed successful POTS transition from Lumen's IMA to EASE platform.

Principal Consultant

Green Link Solutions
01.2007 - 01.2010

Responsibilities:

  • Increase participation of insurers and states in child support insurance intercept.

Achievements:

  • Maintained client's multi-million revenue stream through continued trade association commitment.
  • Expanded state participation by 10% and insurer participation by 5%.
  • Created and presented $400 million Medicare Intercept alternative to interested legislative and government parties.

Claims Officer

Amica Insurance
01.2005 - 01.2007

Responsibilities:

  • Responsible for compliance/risk issues for 1000 person division.

Achievements:

  • Implemented new claims licensing policy which effectively eliminated compliance risk while meeting intent of existing laws.
  • Improved disaster recovery planning at division and corporate levels to reflect more realistic and efficient use of available resources.
  • Evaluated vendor relationships using data analysis to question traditional assumptions and pricing. Results used in negotiations.
  • Member of Corporate Risk team. Created action plans and oversaw adoption of new processes, controls and compliance activities by division heads.
  • Created and implemented innovative Servant Leadership/Change Management model in Claims.

IT Officer

Amica Insurance
01.2003 - 01.2005

Responsibilities:

  • Responsible for product content and applications on company website and intranet.
  • Managed projects and Web Ops team of 40, including outside consultants.

Achievements:

  • Grew online accounts by 250% and online payments by 100%.
  • Increased completed online quotes by 10% and 15% (Home/Auto).
  • Expanded web projects completed by 200%/yr.
  • Designed Claims System used by Guidewire.

Education

Bachelor of Science - Finance

University of Richmond
Richmond, VA
Bill CaseyOps Leader/Child Support Solutions