Summary
Overview
Work History
Education
Skills
References
Timeline
AssistantManager
William Cashmere

William Cashmere

Oxford,NJ

Summary

Hardworking Computer Technician with exceptional insight regarding malware, cyber threats and ways to deflect violations from systems and networks. Diligent employee with expertise upgrading networks, software, applications and hardware. Trusted Computer Technician skilled at safeguarding business continuity by maintaining maximum performance and reliability of owned assets. Provides consistent repair and replacement services. Proponent of impactful preventive maintenance and responsive corrective measures. Enthusiastic Computer Technician proudly offering over 25 years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting. Thorough Service Technician utilizes in-depth knowledge of troubleshooting and repair. Talented at handling multiple work orders with efficiency and focus on quality. Excellent work ethic and continuous drive to acquire new service and repair skills. Motivated professional offering multiple degrees in IT and Business Management. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Overview

21
21
years of professional experience

Work History

Computer Technician

Cashmere Complete Computers
Oxford, NJ
09.2015 - Current
  • Installed, configured and maintained computer hardware, software systems, networks and peripherals.
  • Troubleshot complex technical problems related to hardware components, operating systems and applications.
  • Assessed customer needs and provided advice on appropriate products or services.
  • Provided technical support for client inquiries via telephone and email.
  • Maintained accurate records of service calls in a database system.
  • Performed basic network troubleshooting and maintenance activities.
  • Configured network settings as per customer requirements.
  • Diagnosed issues with existing computer systems and identified solutions to resolve them.
  • Resolved customer complaints regarding the performance of their computers or other devices.
  • Managed inventory of parts and supplies for repair services.
  • Built custom PCs based on customers' specifications using various components from different manufacturers.
  • Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
  • Upgraded computers with new hardware components like processors, RAMs.
  • Created backup images of customers' data files onto external storage devices.
  • Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
  • Set up virtual machines for testing purposes using Hyper-V Manager or VMware Workstation Pro.
  • Monitored system performance metrics to ensure smooth operation of all connected devices.
  • Conducted regular maintenance checks to diagnose any potential issues before they arise.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Troubleshot devices to identify and solve issues with hardware or software performance.
  • Installed computers and other devices individually and across networks, testing connections to support proper functioning.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Diagnosed and determined system issues to route for repair.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Detected and corrected error messages within software and hardware reporting systems.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Utilized password reset utility to unlock units with BIOS password locks.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Removed malfunctioning components and replaced with new or refurbished parts.
  • Assessed and identified issues and quickly resolved to restore functionality.
  • Installed new systems and components according to service orders and manufacturer instructions.
  • Answered customer service calls and resolved issues quickly to return machines to operational status.
  • Offered repair or service options to help customers make decisions.
  • Transported and installed machines to to new sites.
  • Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.

Quality Control Inspector

Amazon
Nazareth, PA
02.2010 - 08.2014
  • Inspected products for defects and conformance to customer specifications using precision measuring instruments.
  • Monitored production processes to ensure quality standards were met and documented results of inspections.
  • Verified accuracy of product labels, including expiration dates and lot numbers.
  • Performed first article inspection on incoming raw materials.
  • Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
  • Reviewed customer complaints and identified potential sources of quality issues.
  • Tested finished goods prior to shipment according to established protocols.
  • Examined products and materials for defects or deviations to remove or discard non-conforming items.
  • Wrote detailed reports outlining performance, quality and defect rates.
  • Adhered to safety protocols to minimize equipment damage and avoid injuries.
  • Matched arriving materials with purchase orders, submitted discrepancy forms as necessary.
  • Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards or quality levels.

Tier 2 Technical Support Specialist

Apple
Northampton, PA
02.2005 - 09.2007
  • Provided technical support to customers via phone, email, and chat.
  • Analyzed customer inquiries and identified solutions for technical issues.
  • Assisted customers with installation and configuration of software products.
  • Resolved customer complaints in a timely manner.
  • Diagnosed system errors and performed troubleshooting steps.
  • Created detailed reports of customer interactions and resolutions.
  • Maintained records of customer service requests and document problems and solutions in knowledge base database.
  • Performed remote troubleshooting sessions with customers using virtual tools such as TeamViewer or LogMeIn or Bombgar.
  • Handled escalated calls from Tier 1 Technical Support Specialists.
  • Tracked customer information such as contact details, hardware configurations.
  • Verified that corrective actions were taken on customer issues reported previously.
  • Provided guidance to Tier 1 Technical Support Specialists when needed.
  • Translated complex, technical concepts into easy to understand language to assist non-technically oriented customers.
  • Demonstrated technical skills in systems management, security, service management, applications and networking and solved complex problems according to established procedures and industry best practices.

E4 Corporal

USMC
Tikrit , Iraq
08.2002 - 09.2003
  • Developed comprehensive assessments of potential threats and vulnerabilities.
  • Monitored the implementation of strategic plans related to intelligence gathering activities.
  • Provided timely briefings on current events to senior leadership regarding threat landscapes.
  • Conducted research and analysis of intelligence data to identify trends and patterns.
  • Gathered information from multiple sources, including open-source materials, to provide detailed reports.
  • Participated in meetings with other agencies to discuss methods for sharing intelligence information.
  • Assisted in developing strategies for responding to emerging threats based on available evidence.
  • Maintained a secure environment within which sensitive data can be stored securely without risk of compromise.
  • Established protocols for disseminating actionable intelligence information in a timely manner among appropriate parties.
  • Conducted and supported analysis of information operations (IO) intelligence related to political, economic, social, cultural, physical, geographic, technical or military issues in specific foreign countries.

Education

Bachelor of Arts - Business Administration And Management

East Stroudsburg University of Pennsylvania
East Stroudsburg, PA
07.2009

Associate of Applied Science - Computer And Information Sciences

Raritan Valley Community College
Somerville, NJ
07.2002

Skills

  • Software Installation
  • Attention to Detail
  • Computer Configurations
  • Application Software Testing
  • Printers and Peripherals Installation
  • Remote Support
  • Preventive Maintenance
  • Issue Diagnosis and Resolution
  • System Upgrades
  • Server Installations
  • IT Security Management
  • Network Operating Systems
  • Troubleshooting and Diagnostics
  • Hardware Configuration
  • Problem Replication
  • Customer Service
  • Apple iOS
  • System Backup
  • Hardware and Software Installation
  • Computer Troubleshooting
  • Work Integrity
  • Hardware Troubleshooting
  • Installation and Repair
  • Installation Management
  • Technical Support
  • Verbal and Written Communication
  • Hardware Installation
  • Issue Tracking
  • Software Applications
  • User Training
  • System Testing
  • Relationship Building
  • Network Administration

References

References available upon request.

Timeline

Computer Technician

Cashmere Complete Computers
09.2015 - Current

Quality Control Inspector

Amazon
02.2010 - 08.2014

Tier 2 Technical Support Specialist

Apple
02.2005 - 09.2007

E4 Corporal

USMC
08.2002 - 09.2003

Bachelor of Arts - Business Administration And Management

East Stroudsburg University of Pennsylvania

Associate of Applied Science - Computer And Information Sciences

Raritan Valley Community College

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William Cashmere