William Catron
Pahrump,NV
Summary
Dynamic leader with a proven track record at Albertsons LLC, excelling in operations management and interpersonal relations. Mastered upsell training and customer service, driving sales and team performance. Known for innovative solutions and crisis management, consistently enhancing customer satisfaction and store efficiency.
Overview
6
6
years of professional experience
Work History
Fourth Key Manager
Albertsons Grocery Store
Pahrump, 89048
04.2024 - 02.2025
- Accomplished sales goals by engaging customers, delivering top-notch service, and promoting special items.
- Interviewed prospective employees and provided input to Director on hiring decisions.
- Oversaw staff in various departments.
- Received grocery, frozen, and fresh loads from trucks.
- Received vendor loads.
- Reviewed completed work to verify consistency, quality, and conformance.
- Oversaw all merchandising activities within the store, ensuring product displays were attractive, and well-stocked.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Opened and closed the store in the absence of senior managers.
- Reviewed weekly reports on store performance metrics, such as sales volume, profitability, and traffic count.
- Planned and delivered training sessions to improve employee effectiveness, and address areas of weakness.
- Maximized customer satisfaction by empowering staff to handle customer issues and deliver top-notch service.
Assistant Store Manager
Albertsons LLC
Pahrump, NV
04.2023 - 04.2024
- Coordinated and directed activities of vendors, businesses, and departments concerning production, pricing, and sales, including appraising inventory and merchandise orders.
- Managed the day-to-day operations of the store, including customer service, inventory management, staff scheduling, store opening and closing, and shift change functions.
- Managed time effectively and collaborated closely with team members to ensure tasks were completed on schedule, and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively through advanced technical skills and expertise in troubleshooting and implementing solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Maintained a safe working environment by enforcing safety regulations.
- Oversaw the coaching and guidance of store employees to foster advancement in work operations. Assisted in recruiting efforts for new hires.
- Conducted regular performance reviews of staff members in order to identify areas for improvement, while coaching and helping associates develop through formal and informal interactions.
- Recognized by management for providing exceptional customer service.
Third Key Manager
Albertsons LLC
Las Vegas, Nevada
04.2019 - 02.2023
- Mentored newly hired staff in upselling techniques to improve sales.
- Trained new employees on store policies, procedures, and daily operations.
- Opened and closed the store in the absence of senior managers.
- Monitored inventory levels, and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Boosted sales through effective merchandising, and consistent restocking of high-traffic items.
- Responded to customer inquiries and delivered appropriate information after carefully researching the issues.
- Used the point-of-sale register system to complete transactions.
- Conducted regular inventories to maintain accurate stock levels.
- Evaluated store performance, and incorporated feedback to implement improvement plans.
Education
GED -
Oregon Coast Community College
Newport, OR03-1999
Skills
- Human resources management
- Operations management
- Performance management
- Vendor management
- Upsell training
- Customer service
- Inventory management
- Stock rotations
- Professionalism
- Computer skills including MS Office proficiency
- Positive attitude
- Interpersonal skills
- Multitasking Abilities
Timeline
Fourth Key Manager
Albertsons Grocery Store
04.2024 - 02.2025
Assistant Store Manager
Albertsons LLC
04.2023 - 04.2024
Third Key Manager
Albertsons LLC
04.2019 - 02.2023
GED -
Oregon Coast Community College
Similar Profiles
David VilledaDavid Villeda
SCAN COORDINATOR at Albertsons Grocery StoreSCAN COORDINATOR at Albertsons Grocery Store
Collin OrserCollin Orser
General Clerk at Albertsons Grocery StoreGeneral Clerk at Albertsons Grocery Store
Yolanda RiveraYolanda Rivera
Floral Department Manager at Albertsons Grocery StoreFloral Department Manager at Albertsons Grocery Store
Leeann GonzalezLeeann Gonzalez
Manager at Albertsons Grocery StoreManager at Albertsons Grocery Store
James LyonsJames Lyons
Wash Technician at Sewell BMW of GrapevineWash Technician at Sewell BMW of Grapevine