William C. Colon Jr.
Indianapolis,IN
Summary
A seasoned professional with a proven track record at Festiva, I excel in strategic planning and exceptional customer service. My experience spans from enhancing customer satisfaction to staff training, underpinned by a strong work ethic and safe food handling. Achievements include leading teams to improve service delivery efficiency, demonstrating both leadership (soft skill) and high-volume dining management (hard skill).
Overview
2025
2025
years of professional experience
Work History
Peer Jury
Homewood-Flossmoor Peer Jury Program
- Active listening
- Teamwork
- Assessment skills
Manager
Festiva
02.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server, Head Server
Festiva
11.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Assistant
Festiva
03.2018 - Current
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
Cashier
La Chinita Poblana
01.2022 - 03.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Host
Barcelona Tapas Restaurant
06.2016 - 11.2017
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Counselor-In-Training
The Childrens Farm
06.2012 - 07.2014
- Supervising
- Daily Cleaning
- Communication skills
Education
High School Diploma -
Homewood-Flossmoor High School
Homewood, IL06-2014
Skills
- Exceptional customer service
- Strong Work Ethic
- Safe Food Handling
- Food Running
- Food safety understanding
- Table Bussing
- Staff Training and Development
- Strategic Planning
- High-volume dining
References
- George Munoz, Restaurant Owner, Festiva, La Chinita Poblana, 773-341-6740, 1217 E 16th St, Indianapolis, IN, 46202, munoz6971@att.net, 08/27/09, 06/26/14
- Meriam Al-Jundub, Former GM, BODHI, 317-531-8213, 906 Carrollton Ave, Indianapolis, IN, 46202, merriam.aljundub@gmail.com, 06/01/11, 07/18/14
- Michel Brannon, Bar Manager, Barcelona Tapas Restaurant Indianapolis, 812-243-9226, 201 N Delaware St, Indianapolis, IN, 46204, Mrbrannon3@gmail.com, 06/14/15, 06/14/15
- Dennis Gurnell, Former General Manager, Barcelona Tapas Restaurant Indianapolis, 317-353-5044, 201 N Delaware St, Indianapolis, IN, 46204, Dngurnell@gmail.com, 06/14/15, 06/14/15
Timeline
Manager
Festiva
02.2022 - Current
Cashier
La Chinita Poblana
01.2022 - 03.2023
Server, Head Server
Festiva
11.2018 - Current
Server Assistant
Festiva
03.2018 - Current
Host
Barcelona Tapas Restaurant
06.2016 - 11.2017
Counselor-In-Training
The Childrens Farm
06.2012 - 07.2014
Peer Jury
Homewood-Flossmoor Peer Jury Program
High School Diploma -
Homewood-Flossmoor High School
Similar Profiles
Anthony CaldanaroAnthony Caldanaro
Landscape Worker at Homewood-Flossmoor Park District HomewoodLandscape Worker at Homewood-Flossmoor Park District Homewood
Kavi RichmondKavi Richmond
Camp Counselor at Homewood-Flossmoor Park District HomewoodCamp Counselor at Homewood-Flossmoor Park District Homewood
Alexander BorreroAlexander Borrero
IT Technician at Homewood-Flossmoor High SchoolIT Technician at Homewood-Flossmoor High School