William Christian
Staunton,VA
Summary
Customer-oriented sales professional with eleven years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Store Manager
Walmart Inc.
Harrisonburg, VA
12.2023 - 06.2024
- Assessed operational efficiency of the store's departments.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Trained and mentored associates to teach daily tasks and procedures.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Updated and maintained store signage and displays.
- Delegated work to staff, setting priorities and goals.
- Created effective business plans to focus strategic decisions on long-term objectives.
Store Lead
Walmart Inc.
Harrisonburg, VA
02.2022 - 12.2023
- Supervised work of cashiers, training new team members and monitoring performance.
- Dealt with customer complaints and rectified product and service issues.
- Handled customer transactions and balanced cash drawers.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Answered customer queries and complaints and provided prompt solutions.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Recorded quantities of damaged, faulty or expired items in product reports.
- Increased sales by optimizing in-store promotional strategies.
- Implemented corrective actions to improve employee performance and discourage inappropriate behavior.
- Contributed to merchandising ideas at team meetings to increase sales.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Coordinated restocks to keep retail displays organized and full for customers.
- Created successful plans to maximize profits and reduce loss.
- Implemented security measures to prevent store theft and trespassing.
- Enabled consistent sales by empowering front-line staff with tools to successfully promote products.
Food & Consumables Coach
Walmart Inc.
Latham, NY
04.2019 - 02.2022
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Assistant Manager
Walmart Inc.
Clifton Park, NY
03.2016 - 04.2019
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Non-Metro Assistant Manager
Walmart Inc.
Clifton Park, NY
08.2013 - 03.2016
- Supervised work of cashiers, training new team members and monitoring performance.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Trainee Hourly
Walmart Inc.
Clifton Park, NY
06.2013 - 08.2013
- Training for Assistant Manager
Frozen & Dairy Stocker
Walmart Inc.
Queensbury, NY
07.2012 - 06.2013
- Replenished items to maintain stock availability.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Lifted materials of varied weights on regular basis.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Faced products on shelves and displays to meet company policies.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Operated forklift and pallet jack to transport heavy loads.
Education
Associate of Science - Political Science
SUNY Adirondack Community College
Queensbury, NY05.2013
Skills
- Customer Service
- Operations Management
- Problem-Solving
- Team Building and Leadership
- Work Planning and Prioritization
- Team Development
- Store Merchandising
- Employee Development
Timeline
Store Manager
Walmart Inc.
12.2023 - 06.2024
Store Lead
Walmart Inc.
02.2022 - 12.2023
Food & Consumables Coach
Walmart Inc.
04.2019 - 02.2022
Assistant Manager
Walmart Inc.
03.2016 - 04.2019
Non-Metro Assistant Manager
Walmart Inc.
08.2013 - 03.2016
Trainee Hourly
Walmart Inc.
06.2013 - 08.2013
Frozen & Dairy Stocker
Walmart Inc.
07.2012 - 06.2013
Associate of Science - Political Science
SUNY Adirondack Community College
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