William Chupek
Elgin,South Carolina
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network, hardware, and software support to users. Experienced developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
System Administrator
JTEKT
07.2023 - Current
- Implemented corrective plans of action for network availability and latency.
- Responsible for finding cost-effective, useful solutions to implement into current systems.
- Responsible for all North America server maintenance, updates/upgrades, and break/fix issues.
- Manage all 220 VM servers in North America with VMWare.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Work with other IT groups to make sure servers are compliant with business security standards.
- Work with users to determine areas of technology in need of improved usability.
- Work with third party vendors for licensing, upgrades, and warranty's.
- Provisioned new software and hardware for use, following established security policies.
- Served as subject matter expert on proposed technology purchases.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and executed resolution for network and server issues.
- Responsible for all 235 Server backups for North America using Veeam.
- Wireless troubleshooting experience.
Senior Technical Support Specialist
JTEKT
02.2014 - Current
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Responsible for TV's, projectors, conference room equipment, message boards, kiosks, and copiers in plant.
- Maximized use of hardware and software by training users and interpreting instructions.
- Researched and recommended new technologies and strategies for improving system performance.
- Maintained and troubleshoot wireless controllers and AP's
- Planned and implemented upgrades to system hardware and software.
- Image and setup 185 new and used computers.
- Work with third party vendors for licensing, upgrades, and warranty's.
- Maintain and bought all IT equipment.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Researched and identified solutions to technical problems.
- Prepared references for users by writing clear operating instructions.
- Maintained servers and systems to keep networks fully operational during peak periods.
Help Desk Analyst
JTEKT
08.2010 - 02.2014
- Installed and updated hardware, software and applications on more than 200 PC devices.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Trained and supported end-users.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Imaged and setup 215 new computers
- MS Office suite and MS Windows support.
- Company cell phone support.
- Created support documentation
- Maintained all local servers.
- Researched product and issue resolution tactics to address customer concerns.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Managed high levels of call flow and responded to multiple technical support needs..
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Responsible for TV's, projectors, conference room equipment, and copiers.
- Provided basic end-user troubleshooting and desktop support.
- Maintained and bought all IT equipment
- Documented support interactions for future reference.
- Prepared references for users by writing clear operating instructions.
Help Desk Support Technician
PNC Bank
11.2009 - 08.2010
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Provided basic end-user troubleshooting and desktop support.
- Configured hardware and granted system permissions to new employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided on-call support for critical issues related to over 65 systems and programs.
- Documented support interactions for future reference.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Walked individuals through basic troubleshooting tasks.
- Responded promptly to incoming sales leads and requests for technical support.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding
IT Technical Support Intern
Ambulatory Care
02.2009 - 12.2009
- Resolved Internet and wireless and wired network access problems.
- Helped IT team document core systems configurations, relevant passwords, and system access requirements.
- Determined and resolved printer and networked copier outages.
- Analyzed current information and helped develop plans to address needs.
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
Education
Bachelor of Science - Business Management
Herzing University
Akron, OH05.2011
Skills
- PC and Server Support
- Diagnosis and Troubleshooting
- Win 10/11, Office suite, and Azure
- Server Expertise
- Infrastructure Maintenance Planning
- Office Equipment Setup and Management
- Application Support
- ERP (Enterprise Resource Planning) Client Software troubleshooting
- Cisco Switch Configuration and Troubleshooting
- Support End-Users
- Customer Communication and Empathy
- Server Hardware/Software Knowledge
- Multitasking Abilities
- Technical Analysis
- Budgeted Projects Experience
Additional Information
I was a Mechanical Engineer Working from August 1996 - 2001 at T.J Bell Inc.
Timeline
System Administrator
JTEKT
07.2023 - Current
Senior Technical Support Specialist
JTEKT
02.2014 - Current
Help Desk Analyst
JTEKT
08.2010 - 02.2014
Help Desk Support Technician
PNC Bank
11.2009 - 08.2010
IT Technical Support Intern
Ambulatory Care
02.2009 - 12.2009
Bachelor of Science - Business Management
Herzing University
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