William Clapham
Santa Cruz,CA
Summary
I am a dynamic L&D Specialist with over 15 years of experience developing engaging eLearning, ILT, video, and game-based learning solutions with extensive LMS administration skills. I excel at creating and managing innovative technical training programs for corporate teams, higher education, and the defense and public safety sectors.
Overview
27
27
years of professional experience
Work History
eLearning Specialist
Netflix, Inc.
04.2021 - 09.2024
- Managed the Partner Learning Program, including all technical training for global Netflix Engineering partners
- Recorded and edited all audio and video for technical training videos and engineering promos
- Drove the migration of learning content from an external LMS into corresponding technical documentation pages, creating a unified "Docs and Learning" experience with custom reporting and saving over $100K annually
- Actively researched, pitched, and created new learning content topics for stakeholders and SMEs, resulting in the end-to-end creation of over 50 new embedded learning and development titles
eLearning Specialist
Netflix, Inc.
09.2019 - 04.2021
- (Contractor via Pro Unlimited)
- Collaborated with stakeholders and SMEs for a needs analysis to create appropriately focused eLearning solutions for external partners worldwide, reducing international travel needs for ILT by over 75%
- Built and managed the 'Partner Learning Program' for the Partner Enablement team and facilitated the full lifecycle of training media creation for partner engineering, payments, and content distribution
- Administered LMS operations for over 3500 learners in 150 external partner companies and internal new hires at Netflix
Senior eLearning Developer
Netflix, Inc.
07.2016 - 08.2019
- Developed scenario-based and gamified eLearning modules for customer service agents in 15 call centers worldwide, including localized content for different cultural and linguistic needs
- Integrated custom interactive animations and xAPI statements into learning modules, extending off-the-shelf media and assessment solutions with innovative and engaging functionality
- Enhanced reporting and analytics by implementing a custom LRS and Tableau solution, measuring key metrics to drive data-informed design and decision-making
Technical Training Illustrator
Defense Language Institute Foreign Language Center
12.2015 - 07.2016
- Designed and created keyword illustrations for the Headstart2 Online Language Learning Resource
- Integrated imagery into the training application for SCORM-based quizzing & reporting
Independent Game-Based Learning Developer
Clapham Games
06.2014 - 07.2016
- Focused on end-to-end mobile game production, including design, development, and artwork for education
- Contracted with external clients and SMEs to design game-based learning and digital content for health and public safety
- Managed all budgets, timelines, deliverables, and client relations
Lead Game-Based Training Designer
Center for Homeland Defense and Security
03.2007 - 02.2014
- Created artwork and designed gameplay for multiuser game-based learning solutions to facilitate education and cross-discipline collaboration for critical issues affecting Homeland Security
- Developed custom workflows and data for centralized, PostgreSQL-driven virtual environments and slippy maps
- Designed, presented, and produced training videos for multiple topics in collaboration with university professors
Research Associate and Creative Lead
Naval Postgraduate School - MOVES Institute
08.2005 - 03.2007
- In charge of creating style guides, 3D vehicles, and environments for games and simulations
- Assisted engineers in streamlining asset creation and integration pipelines with open-source tools
- Worked with students and faculty to design specialized simulations for Graduate research projects
Senior Game Artist
Bethesda Softworks
02.2004 - 03.2005
- Researched and created 3D models and textures for all IHRA race tracks and environments
- Designed and developed several additional fantasy track environments on bonus levels
Senior Game Artist
Mine Shaft Entertainment
04.2003 - 12.2003
- Responsible for designing and developing concept game art, level design, and asset creation in a startup company
- Designed and built hundreds of 3D models, environments, and animations to share with potential investors
3D Game Artist
Pacific Coast Power & Light
07.2001 - 04.2003
- Researched and created 3D models and textures for dozens of Motocross race track environments
- In charge of level design and development for additional fantasy track environments on bonus levels
Art Director
Silicon Entertainment
04.1999 - 04.2001
- Led research and development of all cars, tracks, and racing environments for the location-based 'NASCAR Silicon Motor Speedway' racing simulator, and worked with engineers to sync 3D visuals with physical simulation haptic feedback
- Created marketing artwork, videos, in-store posters, and banners for interior design and promotional needs
3D Game Artist
Silicon Entertainment
07.1997 - 04.1999
- Modeled and textured cars and environments for the location-based 'NASCAR Silicon Motor Speedway' racing simulator
- Created marketing artwork, videos, in-store posters, and banners for interior design and promotional needs
Education
Bachelor of Science - Instructional Technology & Computer Graphics
California State University, Chico
Chico, CA06-1998
Skills
- Agile Project Management
- eLearning Development
- Visual Data Analysis
- Instructional Design
- Game-Based Learning
- Gamification
- Generative AI Solutions
- Data-Driven Learning Insights
- LMS Management Expertise
- Digital Media Production
- Needs Analysis
- Program Management
- Video Production
- Voiceover Recording
- Whiteboard Animation
- Adult Learning
- Adaptability
- Critical Thinking
- Cross-functional Collaboration
- Iterative Design
- Continuous Learning
- Channel Partner Enablement
- Analytical Problem-Solving
- Proactive Initiative
- Stakeholder Engagement
Timeline
eLearning Specialist
Netflix, Inc.
04.2021 - 09.2024
eLearning Specialist
Netflix, Inc.
09.2019 - 04.2021
Senior eLearning Developer
Netflix, Inc.
07.2016 - 08.2019
Technical Training Illustrator
Defense Language Institute Foreign Language Center
12.2015 - 07.2016
Independent Game-Based Learning Developer
Clapham Games
06.2014 - 07.2016
Lead Game-Based Training Designer
Center for Homeland Defense and Security
03.2007 - 02.2014
Research Associate and Creative Lead
Naval Postgraduate School - MOVES Institute
08.2005 - 03.2007
Senior Game Artist
Bethesda Softworks
02.2004 - 03.2005
Senior Game Artist
Mine Shaft Entertainment
04.2003 - 12.2003
3D Game Artist
Pacific Coast Power & Light
07.2001 - 04.2003
Art Director
Silicon Entertainment
04.1999 - 04.2001
3D Game Artist
Silicon Entertainment
07.1997 - 04.1999
Bachelor of Science - Instructional Technology & Computer Graphics
California State University, Chico
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