WIlliam Clausen
Crest Hill,IL
Summary
Dynamic operations leader with a proven track record at JBM Hospitality LLC, excelling in staff development and business analysis. Enhanced customer satisfaction and drove revenue growth through strategic partnerships and continuous improvement initiatives. Adept at motivating teams and optimizing inventory management to achieve operational excellence.
Diligent leader with strong background in overseeing daily operations of multiple sites and ensuring optimal efficiency. Proven ability to streamline processes and enhance productivity through effective leadership. Demonstrated expertise in team management and strategic planning.
Overview
16
16
years of professional experience
Work History
General Manager of Operations
JBM Hospitality Llc.
11.2019 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Assistant GM
Chuys Op Co.
07.2017 - 11.2019
- Conducted regular inspections of facilities ensuring cleanliness and proper maintenance were always maintained at optimal levels.
- Streamlined communication between departments for improved efficiency and smoother operations.
- Enhanced employee retention rates through proactive engagement efforts such as recognition programs and career advancement opportunities.
- Established strong relationships with vendors negotiating contracts beneficial terms leading reduced operational expenses.
- Managed inventory control processes to optimize stock levels, reduce waste, and maintain product quality.
- Implemented cost-saving measures by identifying areas of wastage and developing sustainable solutions.
- Collaborated with the General Manager to create budget plans, monitor financial performance, and achieve operational goals.
General Manager
T.G.I.Fridays
06.2009 - 06.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Bachelor of Science - Management
Elmhurst College
Elmhurst, IL02-1996
Skills
- Operations management
- Staff development
- Business analysis
- Logistics management
- Employee motivation
- Inventory management
- Staff management
- Decision-making
- Team leadership
Accomplishments
- Doubled Revenue in the last 5yrs
- Reduced FOH & BOH payroll by a combined 3% by streamlining operations.
- Part of the team that showed a profit for the 1st time in 20yrs
Languages
English
Native or Bilingual
Timeline
General Manager of Operations
JBM Hospitality Llc.
11.2019 - Current
Assistant GM
Chuys Op Co.
07.2017 - 11.2019
General Manager
T.G.I.Fridays
06.2009 - 06.2016
Bachelor of Science - Management
Elmhurst College
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