Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

William Clayton

Salt Lake City

Summary

I would love to be part of an organization that impacts people and enhances life experiences for the better. I am passionate about community and would love to be part of your organization to be in the community.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Benefits and Leaves Manager I

CHG Healthcare
07.2020 - Current
  • Acted as a mentor in the Benefits space for entry level employees educating them about healthcare trends and insights.
  • Implemented a new HRIS tool for company wide usage allowing enhanced forecasting and reporting.
  • Participated in multiple steering committee meetings acting as the functional expert and decision maker.
  • Worked on projects as both an individual contributor and as a leader.
  • Completed multiple reconciliations weekly, monthly, quarterly, and annually on various benefit offerings.
  • Trained and onboarded new team members with various tasks.
  • Collaborated with other business units ensuring that tools and technology are functioning as required for operations.
  • Manage relationships with multiple vendors.
  • Completed and implemented a new Leave of Absence tool for absence management.

Senior Benefits Specialists

CHG Healthcare
10.2013 - 06.2020
  • Created operational processes for day to day handling and workflow for enrollments, data feeds, reconciliation, and customer service.
  • Completed Workers Compensation intakes and filings with third party vendors.
  • Pulled reporting for leadership and assisted with slide deck review for senior executive readout.
  • Trained and onboarded new hires.
  • Produced open enrollment project plan and executed tasks.
  • Respond to general and advanced inquires about benefit related topics.
  • Engage with a Lean mindset looking for processes that may have waste.


Hospital Privileging Coordinator

CHG Healthcare
11.2010 - 09.2013
  • Partnered with external vendors regarding staffing needs and ensured files for privileges were completed timely and accurately.
  • Validated information such as work history, licensure, affiliations, DEA, and references.
  • Worked with internal CVO team ensuring compliance and hiring practices are accurate and followed.
  • Communicated daily with healthcare professionals during the onboarding process.
  • Completed both paper and online applications on behalf of the potential provider being placed.
  • Spoke to Medical Staff Office contacts both verbally and written to troubleshoot privileging issues as they were identified.

Senior Medical Claims Examiner

Principal Financial Group Inc
01.2004 - 10.2010
  • Managed a high volume of complex claims, ensuring timely resolutions while maintaining attention to detail.
  • Followed ERISA claims handling and appeals protocols.
  • Streamlined workflow for faster claims resolution, resulting in increased customer satisfaction.
  • Communicated both verbally and in written correspondence to claimants about resolution and handling of provider services.

Education

High School Diploma -

Ogden High School
06.1998

No Degree - Business Administration

Stevens Henager Business College
Murray, UT
12.2003

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Vendor Management
  • Project Management
  • Troubleshooting
  • Reporting and Analytics

Accomplishments

  • Served in three milestone projects in my career acting as a consultant and functional leader.
  • Assisted in the development of proven policies to lower cost and mitigate claims expense in the workers compensation space.

Certification

  • CNA

Timeline

Benefits and Leaves Manager I

CHG Healthcare
07.2020 - Current

Senior Benefits Specialists

CHG Healthcare
10.2013 - 06.2020

Hospital Privileging Coordinator

CHG Healthcare
11.2010 - 09.2013

Senior Medical Claims Examiner

Principal Financial Group Inc
01.2004 - 10.2010

High School Diploma -

Ogden High School

No Degree - Business Administration

Stevens Henager Business College

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