William Cobb
Redding,CA
Summary
Accomplished Technical Support/Product Specialist with a proven track record at Anixter Inc., enhancing customer satisfaction and retention through expert product training and exceptional IT support. Skilled in problem-solving and advanced computer skills, I have significantly contributed to successful product launches and seamless technical troubleshooting, ensuring high levels of customer trust and system performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Techinical Support/ Product Specialist
Anixter Inc.
12.2010 - 05.2024
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Provided exceptional technical support for end-users, ensuring minimal downtime of critical systems.
- Developed comprehensive training materials, paving the way for smooth onboarding of new team members.
- Collaborated with cross-functional teams to ensure seamless product launches and updates.
- Boosted customer satisfaction rates through timely resolution of concerns and regular follow-ups on feedback received.
- Assisted sales teams with technical expertise during presentations, leading to increased conversions from prospects to customers.
- Provided ongoing training and support to end-users, increasing their confidence in using technology tools effectively.
Technical Support
Arm Electronics
07.2007 - 12.2010
- Provided technical support for troubleshooting analytics and reporting issues.
- Boosted customer satisfaction rates by providing timely and effective technical support services.
- Increased customer satisfaction by providing prompt and effective technical support services.
- Enhanced overall system performance through detailed troubleshooting and technical support.
Education
Associate of Science - Computer And Information Sciences
MTI College
Sacramento, CA06.2007
Skills
- Product Training
- Product Launches
- IT support experience
- Customer Service-Oriented
- Problem-Solving
- Attention to Detail
- Advanced Computer Skills
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Strong Networking & Hardware troubleshooting skills
Certification
- Microsoft Certified Professional (MCP)
- CompTIA A+ Certified
Timeline
Techinical Support/ Product Specialist
Anixter Inc.
12.2010 - 05.2024
Technical Support
Arm Electronics
07.2007 - 12.2010
Associate of Science - Computer And Information Sciences
MTI College
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