William Cockerham
Dallas
Summary
Results-driven professional with expertise in cross-functional coordination and workflow optimization. Proven track record in quality control and active problem solving, ensuring seamless operations in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Expeditor
Chuy's Tex-Mex
Plano
07.2023 - 07.2024
- Cross-Functional Coordination: Served as the central communications hub and logistics coordinator between front-of-house and back-of-house teams in a high-volume, fast-paced environment.
- Workflow Optimization: Managed real-time workflow pacing, prioritized orders, and monitored product flow to ensure maximum efficiency and speed of service.
- Quality Control: Maintained strict quality control and attention to detail, verifying final product accuracy and presentation against company standards before delivery.
- Active Problem Solving: Resolved ordering conflicts and kitchen bottlenecks on the fly, utilizing quick problem-solving to maintain a seamless customer experience.
Process Assistant
Amazon
Wilmer
04.2021 - 07.2023
- Shift Leadership: Led daily shift operations and directly managed large teams of associates within high-volume sort center sectors, prioritizing safety, morale, and performance.
- Resource Allocation: Coordinated real-time product flow, monitored department logistics, and allocated labor resources to ensure critical outbound deadlines and pull times were met.
- Technical Support: Acted as the primary on-floor technical expert, troubleshooting system and hardware issues to minimize operational downtime and assist associates.
- Operations Tracking: Tracked shift metrics and delivered clear handoffs to incoming management teams to ensure seamless operational continuity.
Team Leader (E-5)
U.S. Army Active Duty
Ft. Carson
03.2004 - 06.2020
- Asset Management: Maintained 100% strict accountability, tracking, and maintenance of specialized equipment valued in excess of $30,000, ensuring zero inventory loss.
- Personnel Development: Led, trained, and managed a diverse team, focusing on individual development, clear communication, and high operational readiness.
- Critical Decision Making: Utilized critical thinking and dynamic problem-solving to adapt to rapidly changing, high-stress situations safely and effectively.
Education
Master's Equivalent - Special Effects
Southern Methodist University
Dallas, TX01-2010
Associate of Science - Information Technology
ITT Technical Institute
Richardson, TX06-2008
Skills
- Supply chain management
- Operations tracking
- Workflow optimization
- Quality control
- Resource allocation
- Critical decision making
- Active problem solving
- Cross-functional coordination
- Team leadership
Timeline
Expeditor
Chuy's Tex-Mex
07.2023 - 07.2024
Process Assistant
Amazon
04.2021 - 07.2023
Team Leader (E-5)
U.S. Army Active Duty
03.2004 - 06.2020
Master's Equivalent - Special Effects
Southern Methodist University
Associate of Science - Information Technology
ITT Technical Institute