William Coleman
Green Cove Springs
Summary
Results-driven professional with extensive experience in customer satisfaction and operational efficiency at USPS. Expertise in cash management, quality control, and administrative tasks, enhancing team productivity and service reliability. Proven ability in training staff, implementing process improvements, and managing schedules to support seamless operations.
Overview
20
20
years of professional experience
Work History
Clerk
USPS, United States Postal Service
10.2019 - Current
- Ensured timely mail distribution by processing incoming and outgoing correspondence.
- Optimized mailing supply inventory, reducing costs and enhancing operational efficiency.
- Trained new clerks on procedures, elevating customer service standards and practices.
- Enhanced productivity and accuracy by overseeing daily mail sorting operations.
- Identified and implemented process improvements, driving team operational efficiency.
- Managed multiple tasks effectively, ensuring timely completion of all assignments.
Route Supervisor
GardaWorld Cash Services
01.2015 - 10.2019
- Ensured safety and operational standards through effective cash logistics supervision.
- Trained team members to enhance route management and customer service skills.
- Optimized delivery schedules by analyzing route efficiency, reducing delays substantially.
- Coordinated secure cash transport with law enforcement, strengthening security protocols.
- Fostered interdepartmental communication, improving collaboration and operational efficiency.
- Identified trends in delivery performance metrics, driving improvements and growth.
Apache Helicopter Mechanic
Army
07.2005 - 07.2011
- Enhanced aircraft reliability through inspections and maintenance of Apache helicopters.
- Diagnosed mechanical issues efficiently using advanced troubleshooting techniques.
- Implemented preventive maintenance schedules, boosting aircraft performance and readiness.
- Collaborated with pilots and ground crew to prioritize essential repair tasks.
- Trained junior mechanics on helicopter systems and safety protocols effectively.
- Led repair teams, ensuring quality standards under tight deadlines.
Education
BBA - Logistics And Supply Chain Management
Colorado Technical University
Colorado Springs, CO07-2027
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative tasks
- Database entry
- Research
- Basic accounting
- Quality control
- Schedule and calendar management
Accomplishments
- Achieved lowering our direct labor cost by 10% through effectively re-routing every route.
Timeline
Clerk
USPS, United States Postal Service
10.2019 - Current
Route Supervisor
GardaWorld Cash Services
01.2015 - 10.2019
Apache Helicopter Mechanic
Army
07.2005 - 07.2011
BBA - Logistics And Supply Chain Management
Colorado Technical University