William Colie
Naperville,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in computer industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
38
38
years of professional experience
Work History
Real Estate Broker
Century 21
09.2016 - Current
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Arranged for inspections and surveys of sold properties.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Conducted competitive market analysis to determine optimal pricing for properties.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Utilized online marketing platforms to promote real estate services and generate leads.
- Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
- Compared properties possessing similar features to determine competitive market prices.
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Managed roster of clients to send announcements and information on new properties.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Generated lists of properties for sale, locations, descriptions and available financing options.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
- Advocated for client needs and obtained desired considerations for sales and purchases.
- Generated leads and qualified prospects, facilitating smooth property transactions.
- Set up virtual home tours, in-person visits, and open houses for properties.
- Monitored contract execution to verify complete fulfillment of terms.
- Developed successful marketing strategies to promote properties and maximize exposure.
- Obtained agreements from property owners to place properties for sale with real estate firms.
- Advised clients on optimum buying and selling choices for maximum returns.
- Evaluated properties for potential salability and pricing.
- Appraised property values and assessed buyer income to determine feasibility of offer success.
- Coordinated rental agreements for multi unit properties, keeping occupancy high and helping renters find suitable spaces.
Customer Service Representative
IBM
08.1985 - 03.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Science - Commercial Photography
North Central College
Naperville, IL04.1984
Skills
- Senior Leadership Support
- Active Listening
- Customer Relations
- Account Management
- Technical Support
- Conflict Resolution
- Problem-Solving Ability
- Project Management Abilities
- Computer Proficiency
- Customer Service
Timeline
Real Estate Broker
Century 21
09.2016 - Current
Customer Service Representative
IBM
08.1985 - 03.2016
Bachelor of Science - Commercial Photography
North Central College
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