WILLIAM COLLINS
New Llano,LA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
FOH Manager
Oasis 2 BAR AND GRILL
West Plains, MO
02.2023 - 11.2024
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Developed and implemented customer service standards to ensure consistent quality of service.
- Encouraged team collaboration among front-of-house employees in order to create an enjoyable work environment.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Oversaw food preparation, production and presentation according to quality standards.
- Assisted staff by serving food and beverages or bussing tables.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Coordinated with back-of-house managers regarding kitchen operations such as inventory control or staffing needs.
- Conducted regular inventory checks and placed orders for additional supplies as needed.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Explained goals and expectations required of trainees.
- Controlled and maintained labor costs through careful scheduling.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
Direct Support Professional
Perfect Partners
West Plains , MO
11.2022 - 05.2023
- Provided guidance and support to ensure safety of individuals served.
- Accompanied individuals on outings to promote independence and integration into the community.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Assisted clients with maintaining good personal hygiene.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Assisted in planning and implementing recreational activities for participants.
- Built strong and trusting rapport with clients and loved ones.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Bartender
Hibby's sports Grill
West Plains, MO
07.2020 - 02.2023
- Poured wine, beer and cocktails for patrons.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Completed regular bar inventories and daily requisition sheets.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Provided drink suggestions to customers based on their preferences.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Greeted frequent visitors by name and explained new promotions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
Bar Manager
Fernandos Mexican Cantina
Kahului, HI
01.2018 - 06.2020
- Oversaw food preparation, production and presentation according to quality standards.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Inspected dining and serving areas for cleanliness and proper setup.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted staff by serving food and beverages or bussing tables.
- Trained new employees to perform duties.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
Education
High School Diploma -
King Kekaulike High School
Pukalani, HI05-2010
Skills
- POS System Operations
- Restaurant Operations
- Service Prioritization
- Training and Coaching
- Hiring
- Quality Standards
- Health Code Compliance
- Portion Control
- Strategic Planning
- Money Handling
- Event Coordination
- Purchasing
- Managing Deliveries
- Sales Promotion
- Problem-Solving
- Front of House Management
- Customer Service
- Calm and Pleasant Demeanor
- Customer Retention
- Reliable and Responsible
- Fire Safety Regulations
- Safe Food Handling
- Calendar and Scheduling Software
- Profitability Optimization
- Intuit QuickBooks
- Sanitation
- Liquor Law Compliance
- Building Maintenance
- Collaboration and Teamwork
- Team Leadership
- Workflow Planning
Timeline
FOH Manager
Oasis 2 BAR AND GRILL
02.2023 - 11.2024
Direct Support Professional
Perfect Partners
11.2022 - 05.2023
Bartender
Hibby's sports Grill
07.2020 - 02.2023
Bar Manager
Fernandos Mexican Cantina
01.2018 - 06.2020
High School Diploma -
King Kekaulike High School
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