William Collins-Carey

Medical Practice Management

• Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
• Ensured compliance with industry regulations and best practices to maintain safe and efficient work environment.
• Improved patient wait times and physician throughput by streamlining procedures and patient room efficiency.
• Identified areas for cost reduction by conducting regular audits of operational expenses.
• Coordinated facility maintenance to ensure clean, comfortable environment for patients and staff members alike.
• Ongoing physician organization communications to develop procedural improvements.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.

Patient Advocacy and Problem Resolution

• Enhanced patient satisfaction with timely appointment scheduling, responsive issue resolution and clean/safe environment.
• Established and maintained effective communication between staff and physicians to promote high quality patient care.
• Developed and implemented strategies to improve patient access, satisfaction and care quality.

Team/Staffing/HR Management

• Supervised team of 40 office personnel, managed across 3 branch locations, and reporting to 4 owners.
• Fostered positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
• Empower staff to generate ideas for process improvements
• Conduct human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Trained interns and newly hired team members on office procedures, patient protocols and computer systems.
• Created and implemented organizational policies and procedures.

Business Development

• Established strong specialist relationships to increase patient referral volume at practice consistently over time.
• Successfully negotiated client contract renewals to create increased revenue.
• Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment.
• Spearheaded successful accreditation efforts resulting in improved recognition within medical community.
• Collaborated with physicians to develop strategic plans for expanding scope of practice.

Business and Tenant Management

• Increased occupancy rates by marketing available units effectively in various channels such as physician networking and print ads.
• Worked closely with owners to facilitate appropriate loans, inspections, and credit reports.
• Maintained and communicate to owners/tenants accurate records of all financial transactions related to property, including rent collection and vendor payments.
• Improved tenant satisfaction by addressing maintenance requests promptly and efficiently.
• Facilitated open communication between owners and tenants, resolving disputes fairly and efficiently.
• Coordinated move-ins and move-outs, streamlining process and minimizing disruptions to other tenants.
• Collected rent, deposits and payments from tenants and established clear guidelines for tenant responsibilities.
• Directed financial operations for building to maintain optimal budget targets.
• Maintained strong understanding of local and federal regulations, ensuring property remained in compliance at all times.
• Conducted regular property inspections to identify potential issues and address them proactively.
• Collaborated with property owners to develop budgets for annual operating costs, capital improvements, and long-term planning initiatives.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Responded to tenant Common Area Maintenance (CAM) inquiries.

Property Management:

• Managed operations, maintenance, contracts and improvement of properties.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Reduced building expenses through regular preventative maintenance and energy-efficient upgrades.
• Supervised team of maintenance personnel, providing guidance on tasks prioritization and scheduling repairs accordingly.
• Kept properties in compliance with local, state, and federal regulations.
• Ongoing communications with owners, residents, and on-site associates.
• Enhanced security measures through installation of surveillance cameras and access control systems.

• Established strong relationships with clients at onset of each project, setting clear expectations for deliverables and timelines.
• Collaborated with architects, engineers, and subcontractors to develop comprehensive plans for successful project and ensure construction project met design specifications and quality standards.
• Monitored daily progress to ensure timely completion of tasks while maintaining high-quality workmanship standards and to complete projects prior to deadlines.
• Enhanced client satisfaction by maintaining transparent communication channels, providing regular updates, and promptly addressing concerns.
• Coordinated permit acquisition processes liaising closely with regulatory agencies to minimize approval delays.
• Conducted routine site inspections to verify adherence to industry codes, local regulations, safety protocols, and company standards.
• Planned special events such as lotteries, dedications and project tours.
• Completed annual rent calculations..
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Completed construction projects on schedule by proactively addressing potential delays through meticulous planning and coordination.