William Concepcion

• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Served food and beverages promptly with focused attention to customer needs.

• Ensured exceptional customer service for hotel and non hotel guest .

• Took pride in explaining celebrity chef , concept and allowing guest to understand his background.

• Presented a fine dining style of service to maximum ability and made sure guest were extremely happy in their stay .

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.

• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Greeted new customers, discussed specials and took drink orders.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Stayed up-to-date on menu changes to help customers make food choices.

•extensive knowledge of menu offerings , including food, spirits and wine pairings.

• Maintained speed of service for food orders while minimizing errors and complaints.
• Delivered correct food items to tables according to order documentation.
• Garnished dishes and quickly delivered items to customers, minimizing wait times.

• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future guest.
• Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
• Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.

• Arranged linens and table settings according to seating plan and event theme.
• Provided friendly, courteous service to create memorable moments for guests.
• Maintained event cleanliness during service by promptly clearing dishes after each course.
• Served appetizers, delivered entrees and refilled beverages for banquet guests.

• Monitored performance and generated reports detailing quality of product and defect rates.
• Making sure restaurant operators were running facility to best of their abilities.
• Created and deployed best practices to improve efficiency and reduce faults.