William Conrad
Broken Arrow,OK
Summary
Serviced-focused Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs along with solid planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
Work History
General Manager
Republic Services
Eastern Oklahoma
01.2023 - 10.2023
- Developed and implemented strategies to increase sales and profitability
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Implemented operational strategies and effectively built customer and employee loyalty.
Division Manager
Republic Services
Palm Bay FL
06.2020 - 01.2023
- Set and oversaw division budgets with gross revenue targets combined $20M annually, managed cross-functional team of 75 in 2 locations ranging from entry level to mid level management
- Controlled costs by streamlining operations and maintaining residential EDIT margins of 28%.
Operations Manager
Republic Services
Daytona Beach FL
12.2016 - 07.2020
- Established positive and effective communication among unit staff to increase customer zeal Reduced liquid damages from $30,000 monthly to $0.00 by establishing a positive relationship with Volusia County, exceeding customers' expectations.
Operations Supervisor
Republic Services
Tampa, FL
03.2013 - 12.2016
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Maintained accurate records of employee attendance and performance reviews.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Provided support to other departments as needed to meet organizational goals.
- Directed employees on how to use equipment properly and safely.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Trained new employees on proper job functions and company policies and procedures.
Operations Supervisor
Republic Services
Baton Rouge LA
03.2011 - 03.2013
- Motivated and trained 60 drivers to maximize team productivity by increasing awareness around route standards, safety culture, customer zeal Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Maintained accurate records of employee attendance and performance reviews.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Directed employees on how to use equipment properly and safely.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Trained new employees on proper job functions and company policies and procedures.
- Developed strong relationships with customers through excellent customer service practices.
- Trained, mentored and motivated employees to maximize team productivity.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Oversaw implementation of procedures, goals and objectives within operations.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Built strong operational teams to meet process and production demands.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Built and developed employee talent to drive engagement, resulting in advancement within company.
- Investigated and completed reports for work-related injuries, submitting paperwork to appropriate insurance carriers.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Resolved customer complaints or answered customers' questions.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Education
No Degree, Organizational Leadership -
General Manager Acceleration Program, Central Florida
Commercial Class A License, Commercial Truck Driving -
American Truck School, Redding, CA
Certificate of Completion, Primary Leadership Development -
United States Army Infantry School, Fort Benning, GA
Skills
- Profit and Loss
- Verbal and Written Communication
- Project Planning
- Cross-Functional Team Management
- Staff Development
- Labor Cost Controls
- Profit and Loss Accountability
- Change Implementation
- Multimillion-Dollar P&L Management
- Interpersonal Skills
- Staff Retention Programs
- Salary Structure
Timeline
General Manager
Republic Services
01.2023 - 10.2023
Division Manager
Republic Services
06.2020 - 01.2023
Operations Manager
Republic Services
12.2016 - 07.2020
Operations Supervisor
Republic Services
03.2013 - 12.2016
Operations Supervisor
Republic Services
03.2011 - 03.2013
No Degree, Organizational Leadership -
General Manager Acceleration Program, Central Florida
Commercial Class A License, Commercial Truck Driving -
American Truck School, Redding, CA
Certificate of Completion, Primary Leadership Development -
United States Army Infantry School, Fort Benning, GA
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