William Cook
Woodbury,TN
Summary
Experienced Automotive Technician specializing in engine rebuilding and A/C troubleshooting. Skilled in diagnostic testing and vehicle inspections, ensuring high-quality repairs and customer satisfaction. Demonstrates strong communication and conflict resolution abilities, enhancing team collaboration and operational efficiency.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Automotive Technician
M.T.I
Woodbury, Tennessee
08.2023 - 01.2026
- Diagnosed vehicle issues using advanced diagnostic tools and systems.
- Performed routine maintenance, including oil changes and tire rotations, on various vehicle makes.
- Repaired engines, transmissions, and electrical systems to restore functionality.
- Collaborated with team members to streamline repair processes and improve workflow efficiency.
- Maintained a clean, organized work environment to ensure safety compliance.
- Communicated service needs and recommendations clearly to customers to ensure understanding and satisfaction.
- Utilized manufacturer guidelines to guarantee quality repairs and customer satisfaction.
- Conducted drivability tests post-repair to confirm vehicle performance and reliability.
Restaurant Waiter
Red Lobster Restaurant
Dothan, Alabama
11.2017 - 12.2019
- Delivered attentive service to guests in fast-paced dining environment, enhancing overall dining experience.
- Assisted with menu selections and recommended daily specials to enhance customer experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled cash transactions and processed payments efficiently at the end of meals.
- Addressed guest concerns promptly to maintain satisfaction during dining experiences.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Addressed and resolved customer complaints promptly, ensuring guest satisfaction and adherence to company policy.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Checked on guests during meals to ensure satisfaction with each course.
- Greeted customers, provided menus and answered questions about menu items.
- Provided exceptional service to high volume of daily customers.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assisted guests with making food and beverage selections.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Replenished stocks of napkins, silverware, and other dining room supplies.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Utilized up-selling techniques effectively to enhance customer experience and increase restaurant sales.
Foreman
Greenrise Technologies
Readyville, Tennessee
03.2016 - 09.2017
- Supervised daily operations and ensured adherence to safety protocols.
- Managed team assignments and coordinated workflow on job sites.
- Trained new workers on equipment use and safety procedures.
- Communicated project updates and issues to management effectively.
- Organized materials and equipment for efficient site operations.
- Collaborated with subcontractors to align on project timelines.
- Resolved conflicts among team members to maintain a positive work environment.
- Trained new employees in safety regulations, operational procedures, and company policies.
- Inspected tools, materials, and equipment to ensure quality standards were met.
- Ensured all workers adhered to company policies and procedures.
- Assessed work area conditions for potential hazards or risks.
- Provided guidance, direction, and technical assistance to crew members.
- Maintained daily logs documenting labor hours and equipment usage on-site.
- Supervised activities of personnel assigned to various tasks during construction jobs.
- Viewed and checked job equipment to determine maintenance requirements.
- Established expectations and motivated crews to consistently meet or beat goals.
- Communicated with employees to demonstrate high standards and mitigate issues.
- Supervised projects to uphold schedule requirements and quality demands.
- Managed inventory levels of supplies necessary for job completion.
- Managed workers at various experience levels in construction and restoration projects.
- Coordinated with other departments to ensure project deadlines were met.
- Monitored job progress and ensured completion within budget constraints.
- Planned and managed manpower and resource requirements to support project activities.
- Created and submitted detailed job progress reports to management, ensuring timely updates.
- Resolved conflicts between workers in a timely manner.
- Communicated with suppliers and coordinated delivery of supplies to job sites.
- Developed and implemented safety protocols for the team.
- Communicated regularly with subcontractors regarding project timelines.
- Conducted regular performance reviews with crew members.
- Scheduled staff shifts according to project needs.
- Prepared and planned worksites to help jobs run smoothly.
- Reported project progress, site problems and labor status to supervisors.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established and enforced procedures and work standards to enhance team safety and operational efficiency.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Obtained specifications and directed work for construction crews.
- Kept detailed progress records to hit strict deadlines and adjust plans.
Education
High School Diploma -
Cannon County High School
Woodbury, TN05-2014
Skills
- Engine rebuilding
- A/C troubleshooting
- Brake inspection
- Electrical system repair
- Diagnostic testing
- Vehicle inspection
- Customer service
- Menu management
- Payment processing
- Order management
- Food safety
- Team collaboration
- Conflict resolution
- Time management
- Performance evaluation
- Equipment maintenance
- Client relationship management
- Safety compliance
- Communication systems
- Team management
- Attention to detail
- Problem solving
- Training and mentoring
- Adaptability
- Project leadership
- Permit management
- Materials management
- Contract management
- Project deadlines
- OSHA compliance
- Environmental awareness
- Fall protection
- Hand and power tools
- Maintenance management
- Project planning
- Staff scheduling
- Physical stamina
- Workplace safety
- Site inspection
- Timesheet review
- Site coordination
- Crew leadership
- Workforce management
- Multitasking and organization
- Construction methods
- Employee training
- Cultural sensitivity
- OSHA regulations
- Workflow optimization
- Site safety
- Operations supervision
- Construction management
- Site coordination
- Construction supervision
- Effective communication
- Equipment oversight
- Written communication
- Staff management
- Performance monitoring
- Tool maintenance
- Construction deadlines
- Safety oversight
- Decision-making
- Daily reporting
- Schematics and blueprints
- Cost estimation
- Technical documentation
- Customer relations
Certification
precision measurement
Timeline
Automotive Technician
M.T.I
08.2023 - 01.2026
Restaurant Waiter
Red Lobster Restaurant
11.2017 - 12.2019
Foreman
Greenrise Technologies
03.2016 - 09.2017
High School Diploma -
Cannon County High School