William Cooper
Customer Service
Decatur,GA
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Atlanta rental market for luxury properties and impressive financial management skills. Expert user of Yardi.
Well-qualified Customer service agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Leasing Consultant
The Liberty Group Apartment Staffing
2024.01 - Current
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Security Officer
Pritchard Global
2020.01 - 2023.12
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Assistant Property Manager
Hallmark
2018.11 - 2020.01
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
Apple Specialist
Goldman Sachs
2015.01 - 2018.11
- Maximized sales potential by identifying cross-selling opportunities and offering tailored recommendations based on individual client needs.
- Guided customers through software updates and troubleshooting processes patiently, ensuring they were confident about using their Apple devices.
- Retained a loyal customer base by consistently delivering on promises, providing exceptional service, and always going the extra mile to address individual needs.
- Boosted sales performance through the effective demonstration of product features and benefits.
- Enhanced customer satisfaction by providing personalized and knowledgeable assistance in selecting Apple products.
Education
High School Diploma -
Dr. Henry A. Wise Jr. High School
Upper Marlboro, MD 2012.08 - 2015.05
Skills
Prospecting assistance
Timeline
Leasing Consultant
The Liberty Group Apartment Staffing
2024.01 - Current
Security Officer
Pritchard Global
2020.01 - 2023.12
Assistant Property Manager
Hallmark
2018.11 - 2020.01
Apple Specialist
Goldman Sachs
2015.01 - 2018.11
High School Diploma -
Dr. Henry A. Wise Jr. High School
2012.08 - 2015.05
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