William Cooper
Orange,CA
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, oil and gas pipeline, and safety management. Excel at communication, problem-solving, and adaptability, ensuring seamless operations support experiences. Solution-focused Technical Support Engineer known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software configuration, and system diagnostics. Excel in problem-solving, communication, and team collaboration, ensuring seamless operations and client satisfaction.
Overview
19
19
years of professional experience
Work History
Technical Support Engineer
Marathon Petroleum Corp
Colton, CA
01.2019 - Current
- Completed scheduled appointments on time to drive quality service.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Installed new components or replaced defective parts to restore functionality.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Conducted preventive maintenance procedures according to established schedules.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Replaced defective components or parts as needed.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Assisted in the development of disaster recovery plans for critical IT infrastructure components.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Followed safety practices to safeguard against injury and damage to property.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Terminal Technician
BP Petroleum
Colton, CA
01.2006 - 01.2006
- Completed scheduled appointments on time to drive quality service.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Installed new components or replaced defective parts to restore functionality.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Conducted preventive maintenance procedures according to established schedules.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Replaced defective components or parts as needed.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Assisted in the development of disaster recovery plans for critical IT infrastructure components.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Operated specialized diagnostic tools used to identify system faults.
- Utilized hand tools to properly splice cables.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Completed routine maintenance and repair.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
Education
Forklift Training
Private School
California01-1999
Certificate of Completion
Private School
Semi Driver Education02-1998
High School Diploma -
Moonvalley High School
Phoenix, AZ06-1973
Arizona College
Glendale, AZCertificate On Constant Training Safety&Pipeline
BP & Marathon
Engineering In Oil PipelineSkills
- Incident management
- System diagnostics
- Employee training
- Application improvement
- System configuration changing
- Training and mentoring
- Support system management
- Hardware configuration
- Personnel training
- Problem resolution
- Pipeline and full understanding of oil and gas
- Pipeline and full understanding of the flow of gas and oil, speed, and tanks
Timeline
Technical Support Engineer
Marathon Petroleum Corp
01.2019 - Current
Terminal Technician
BP Petroleum
01.2006 - 01.2006
Forklift Training
Private School
Certificate of Completion
Private School
High School Diploma -
Moonvalley High School
Arizona College
Certificate On Constant Training Safety&Pipeline
BP & Marathon
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