William Cortez
Tolleson,AZ
Summary
Dynamic server with many years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
12
12
years of professional experience
Work History
Sales Representative
Bell Road Toyota/Lithia Driveway
Phoenix, AZ
07.2023 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Reviewed monthly performance against targets set by management team.
- Performed market research to identify potential sales opportunities.
- Negotiated pricing contracts with customers to maximize profits.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Researched competitors' products, prices, and sales techniques.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Developed key customer relationships to increase sales.
Delivery Specialist
Rapport Furniture
Palm Desert, CA
12.2020 - Current
- Handled merchandise in accordance with product handling standards.
- Reviewed daily delivery documents and orders and reported any errors found on delivery documents to supervisor.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Located and selected merchandise to verify against delivery sheet specifications.
- Processed payments by accepting cash, checks and credit card payments.
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
- Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
- Contacted customers prior to delivery to coordinate delivery times.
Carpet Cleaning Technician Supervisor
Excel Carpet And Tile Cleaning
Cathedral City, CA
06.2019 - 12.2020
- Cleaned and sanitized carpets and upholstery using steam cleaners for residential and commercial customers.
- Performed in-depth cleaning of home environments, including carpets, rugs, tile and grout, furniture and mattresses.
- Assessed functionality of cleaning equipment and performed repairs when needed.
- Reduced cleaning time by 30% while maintaining company quality standards.
- Confirmed customer satisfaction with cleaning and overall service before leaving home or business.
- Coached and mentored staff members through constructive feedback to develop long-term career goals.
Learning Coach
Ritz-Carlton
Rancho Mirage, CA
12.2016 - 10.2020
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Educated waiters on menu, memorization strategies and how to convey information in positive and upbeat manner.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
Level 6 Associate
In N Out
Thousand Palms, CA
12.2012 - 07.2017
- Received food orders from individuals and explained offerings.
- Resolved customer concerns and relayed relevant information to supervisor.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Performed prep work such as washing, peeling, and cutting vegetables.
- Completed opening, closing and shift change tasks to promote store efficiency.
Education
High School Diploma -
Cathedral City High School
06.2012
Skills
- Menu item familiarity
- Liquor, wine and food service
- Wine pairings
- Communication
- Friendly, positive attitude
- Teambuilding
- Work ethic
- High-volume dining
- Tile cleaning
- Sanitization techniques
- Dependable and reliable
- Time management skills
- Sales closing
- Customer Needs Assessment
- Competitor research
- Customer Service
- Customer Retention
- Revenue Generation
Timeline
Sales Representative
Bell Road Toyota/Lithia Driveway
07.2023 - Current
Delivery Specialist
Rapport Furniture
12.2020 - Current
Carpet Cleaning Technician Supervisor
Excel Carpet And Tile Cleaning
06.2019 - 12.2020
Learning Coach
Ritz-Carlton
12.2016 - 10.2020
Level 6 Associate
In N Out
12.2012 - 07.2017
High School Diploma -
Cathedral City High School
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