William Coutch
Buckeye,AZ
Summary
Dynamic Driver Leader with expertise in fleet management and safety compliance. Proven track record in optimizing delivery processes and enhancing team performance while ensuring exceptional customer service.
Overview
19
19
years of professional experience
Work History
Driver Leader
Swift Transportation
Phoenix, AZ
04.2023 - Current
- Managed daily operations for driver schedules and route assignments.
- Coordinated communication between drivers, dispatch, and safety teams.
- Implemented process improvements to enhance delivery efficiency and reduce delays.
- Trained new drivers on company policies, safety regulations, and operational procedures.
- Developed performance metrics to assess driver compliance and service quality.
- Resolved driver issues effectively, ensuring minimal disruption to operations.
- Conducted regular performance reviews to support driver development and accountability.
Corporal
Garland County Sheriff's Office
Hot Springs, AR
09.2017 - 04.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Program Manager
ACCENT
Hot Springs, AR
10.2007 - 05.2015
- Facilitated regular status meetings, providing comprehensive updates to stakeholders and adjusting plans as necessary.
- Mentored junior team members, fostering professional development and knowledge sharing within the organization.
- Analyzed program performance data, generating reports to inform decision-making and improve future initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
Education
Technical Memorial High
Erie, PA06-1988
Associate - Inventory
Inventory Management Specialist
Lowery AFB Denver, CO1988
Skills
- Customer service
- Strong leadership qualities
- Empathy and patience
- Active listening
- Effective communication
- Fleet management expertise
- Safety procedures
- Fuel efficiency strategies
- Team building
- Safety compliance awareness
- Technology-savvy
Timeline
Driver Leader
Swift Transportation
04.2023 - Current
Corporal
Garland County Sheriff's Office
09.2017 - 04.2018
Program Manager
ACCENT
10.2007 - 05.2015
Technical Memorial High
Associate - Inventory
Inventory Management Specialist