William Cowan
Lexington,NC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Registrar
Atrium Health
02.2024 - 01.2025
- Ensured compliance with laws, regulations, and standards for optimal operations.
- Enhanced clinical outcomes by implementing strategic process improvements and efficiency initiatives.
- Managed patient registration and appointment scheduling to streamline workflow.
- Utilized Microsoft Office and EPIC systems for efficient record-keeping and communication.
- Coordinated with nursing staff to direct patients post-admittance to appropriate floors.
- Verified patient identity with two forms of ID while ensuring understanding of processes.
Brokerage Services
Wells Fargo
02.2023 - 02.2024
- Interface with 50+ banking customers per week, manage accounts, identify business opportunities and banking products based on customer needs
- Maintain customer accounts and help resolve issues
- Complete basic data-entry and administrative duties
- Problem-solving and critical-thinking skills
Administrative/Clerical
Duke Energy
07.2021 - 02.2023
- Ability to answer a high volume of calls and/or emails daily
- Interpersonal and customer service skills
- Multitasking and organizational skills
- Ability to share work among a customer service team
- Analytical and problem-solving skills
- Time-management skills
- Attentiveness and patience
Service Response Center
Wake Forest Baptist Health
01.2017 - 01.2021
- Achieved quality standards by responding to incoming calls efficiently.
- Resolved customer inquiries on first contact, maximizing call handling effectiveness.
- Contributed to team success through active participation in collaborative efforts.
- Supported call center initiatives by engaging in special projects as needed.
- Conducted research to address project issues and meet defined objectives.
- Facilitated cross-departmental collaboration, negotiating effective resolutions for complex challenges.
Customer Service Rep
Ralph Lauren
05.2015 - 01.2017
- Enhanced customer engagement by addressing inquiries about products and services.
- Processed customer adjustments to maintain accurate financial accounts efficiently.
- Analyzed customer needs to recommend tailored products and services to management.
- Recorded account information to ensure timely opening of customer accounts.
- Clarified complaints to resolve product issues and ensure customer satisfaction.
Education
BS - Business-Administration
Livingstone College
Salisbury, NC05.2015
Skills
- Adapts to both team and solo tasks
- Strong organizational skills with a focus on operational needs
- Effective multitasking skills
- Proficient problem solver
- Proficient in Microsoft applications
- Continuous learning and problem-solving
- Versatile in dynamic workplace settings
- Sound judgment in high-stress environments
- Creative obstacle navigation
- Proficient in written and verbal communication
Timeline
Registrar
Atrium Health
02.2024 - 01.2025
Brokerage Services
Wells Fargo
02.2023 - 02.2024
Administrative/Clerical
Duke Energy
07.2021 - 02.2023
Service Response Center
Wake Forest Baptist Health
01.2017 - 01.2021
Customer Service Rep
Ralph Lauren
05.2015 - 01.2017
BS - Business-Administration
Livingstone College