Summary
Overview
Work History
Education
Skills
Added experiences
References
Timeline
Generic

William Cowie

Port Charlotte

Summary

Customer service professional with exceptional verbal and written communication skills, adept at understanding diverse accents and building strong client relationships. Proven ability to quickly learn new procedures and logistics while effectively managing time and prioritizing tasks in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Uber Eats & Passenger Service / DoorDash

Self Employed
Burlington & Port Charlotte
02.2020 - Current
  • Opposed mandatory vaccination during COVID, advocating for personal choice.
  • Maintained accurate delivery logs and documentation to ensure compliance.
  • Collaborated with dispatchers to optimize delivery schedules for efficiency.
  • Delivered goods promptly while adhering to traffic regulations and speed limits.
  • Drove safely in all weather conditions, including rain, snow, sleet, and ice.
  • Utilized relevant map programs and GPS systems for effective route navigation.

Transport Driver

Community Resource Network (CRN)
Port Charlotte
09.2024 - 03.2025
  • Provided safe transportation to and from the adult education facility
  • Careful loading and unloading developmentally disabled adults into a company supplied van
  • Transported our clients on field trips in the Port Charlotte area
  • Frequently volunteered to supervise social activities within the facility

Transport Specialist

Oaks Patient Care Facility
Burlington
03.2023 - 04.2024
  • Transported adult patients to care programs while adhering to safety protocols.
  • Monitored patients continuously, ensuring no individual was left unattended.
  • Secured seatbelts for all patients to enhance safety during transport.
  • Organized and maintained records of transportation schedules and mileage.

Front Desk Representative

Veterinary Hospital
Cherry Hill
01.2015 - 01.2020
  • Greeted clients and pets to ensure a welcoming atmosphere.
  • Assessed critical pet emergencies to prioritize care effectively.
  • Prepared surgical paperwork and updated charts with new reports.
  • Managed communications regarding check-ins, emergency visits, and doctor inquiries.
  • Facilitated special care for euthanasia, detailing options and completing necessary forms.
  • Coordinated payment options with clients and veterinary staff.
  • Sent daily sympathy cards to owners of pets that underwent euthanasia.
  • Processed financial information daily, including bank deposits and invoices.

Support Representative

Optimum Cable Service
Stratford
01.2010 - 01.2014
  • Processed payments and service change requests in real time for efficient customer service.
  • Provided troubleshooting support to resolve technical inquiries effectively.
  • Addressed billing questions and managed disputes with professionalism.
  • Handled high volume of 75 customer calls daily, ensuring prompt responses.
  • Managed customer complaints with a focus on resolution and satisfaction.
  • Responded swiftly to customer calls, delivering accurate information and support.
  • Supported customers by clarifying technical issues and providing solutions.

Account Representative

Health Net Health Insurance
Shelton
01.2006 - 01.2010
  • Served as representative to providers, employers, vendors, patients, and prospective members.
  • Investigated and resolved customer issues, ensuring high confidentiality.
  • Assisted with enrollment and eligibility processes to generate new business.
  • Facilitated filing of appeals and grievances for customers.
  • Provided detailed benefit comparisons, including exclusions and limitations.
  • Attended workshops to enhance knowledge of new products and services.
  • Maintained proficiency in standard and non-standard insurance policies and plans.
  • Gained expertise in government programs, including Medicare.

Marketing Department - Contract Work

Boehringer Ingelheim Pharmaceuticals, USA
Ridgefield
01.2005 - 01.2006
  • Coordinated proofs, comp materials, and final documents with clients to support Marketing Services Directors.
  • Prioritized tasks to achieve service goals efficiently.
  • Collaborated with diverse coworkers to resolve product and service-related issues.
  • Executed daily responsibilities with accuracy and efficiency.
  • Tracked project statuses in Excel to provide timely updates and communications.
  • Compiled materials and organized records to enhance meeting efficiency.
  • Maintained Files and Records Retention Schedule for regulatory compliance.
  • Worked closely with team members to meet project objectives and deadlines.

Education

Bachelor of Arts - Communication

Western Connecticut State University
Danbury, CT
05-1988

Skills

  • Patient transport and delivery documentation
  • Customer relationship management

Added experiences

  • Experience driving a forklift in a wearhouse
  • Amazon completion center during Holiday rush as product picker
  • Delivery driver for Amazon contract company

References

References available upon request.

Timeline

Transport Driver

Community Resource Network (CRN)
09.2024 - 03.2025

Transport Specialist

Oaks Patient Care Facility
03.2023 - 04.2024

Uber Eats & Passenger Service / DoorDash

Self Employed
02.2020 - Current

Front Desk Representative

Veterinary Hospital
01.2015 - 01.2020

Support Representative

Optimum Cable Service
01.2010 - 01.2014

Account Representative

Health Net Health Insurance
01.2006 - 01.2010

Marketing Department - Contract Work

Boehringer Ingelheim Pharmaceuticals, USA
01.2005 - 01.2006

Bachelor of Arts - Communication

Western Connecticut State University

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