Summary
Work History
Education
Skills
Timeline
Generic

William Cox

Casa Grande,AZ

Summary

At Cracker Barrel Restaurant, I excelled as a Shift Leader and Trainer, enhancing team productivity and customer satisfaction through effective training and leadership. Leveraging skills in POS system operation and motivational leadership, I significantly boosted sales and staff development. My proactive approach and ability to resolve conflicts fostered a positive and efficient work environment.

Work History

Shift Leader

Cracker Barrel Restaurant
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
  • Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
  • Increased sales with introduction of promotional strategies that attracted more customers.
  • Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
  • Developed training program for new employees, speeding up their integration into team.
  • Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
  • Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
  • Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
  • Enhanced customer experience with introduction of feedback system to gather insights.

Trainer

Cracker Barrel Restaurant
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.

Education

High School Diploma -

Coolidge High School
Casa Grande, AZ
05.2001

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Team motivation
  • Strong verbal and written communication
  • Training assistance
  • Creative problem solving
  • Customer service management
  • Team collaboration and leadership
  • Team supervision
  • Conflict resolution
  • Staff education and training
  • Staff supervision
  • Staff training and development
  • Goal setting and tracking
  • Motivational leadership
  • POS system operation
  • Safety processes and procedures
  • Assigning work
  • Inventory counts
  • Sales and upselling
  • Shift paperwork completion
  • Issue resolution
  • Role modeling
  • Daily workflows
  • Staff development
  • Policy enforcement
  • Professional appearance

Timeline

Shift Leader

Cracker Barrel Restaurant

Trainer

Cracker Barrel Restaurant

High School Diploma -

Coolidge High School
William Cox