Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Cozad

Maryville,TN

Summary

Dynamic technician with a proven track record at DraCool, excelling in troubleshooting and repairs. Recognized for enhancing customer satisfaction through exceptional service and attention to detail. Skilled in installation and maintenance, I thrive under pressure, ensuring efficient operations and minimizing downtime. Committed to delivering high-quality results in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Technician

DraCool
09.2024 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Increased equipment lifespan, performing preventive maintenance and timely repairs.

Parts Specialist / Driver

O Reilly Automotive Inc
01.2024 - 09.2024
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.

Production Worker

Keurig Dr Pepper, Inc.
08.2023 - 01.2024
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Took on additional shifts during peak work periods to keep projects on schedule.

Parts Specialist / Driver

O Reilly Automotive Inc
01.2023 - 08.2023
  • Tracked parts use and charged items to customer accounts for billing.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
  • Stocked and managed stock of parts.
  • Assisted customers in finding appropriate parts promptly.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.

Maintenance

Costco
07.2022 - 11.2022
  • Streamlined facility maintenance by promptly addressing minor repairs.
  • Maintained maintenance request database to log job information.
  • Maintained a professional appearance, ensuring all areas were clean and well-organized at all times.
  • Assisted in the implementation of new cleaning procedures, resulting in increased productivity and improved hygiene standards.
  • Contributed to the overall efficiency of the facility by promptly addressing any maintenance concerns or cleaning needs.
  • Reduced equipment downtime through regular preventive maintenance and timely repairs.

Loader and Unloader

R & L Carriers
04.2022 - 07.2022
  • Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
  • Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
  • Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
  • Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.

Installer Technician

Games & Things
10.2020 - 01.2022
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Enhanced customer satisfaction by providing timely and accurate installations.

Material Handler

Westrock
11.2011 - 05.2020
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.

Education

GED -

State Of Tennessee
Maryville, TN
01-2006

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Power Tools and Equipment
  • Troubleshooting
  • Installation and repair
  • Maintenance and repairs
  • Assembly and production
  • Product packing
  • Product packaging
  • Hand tools

Timeline

Technician

DraCool
09.2024 - Current

Parts Specialist / Driver

O Reilly Automotive Inc
01.2024 - 09.2024

Production Worker

Keurig Dr Pepper, Inc.
08.2023 - 01.2024

Parts Specialist / Driver

O Reilly Automotive Inc
01.2023 - 08.2023

Maintenance

Costco
07.2022 - 11.2022

Loader and Unloader

R & L Carriers
04.2022 - 07.2022

Installer Technician

Games & Things
10.2020 - 01.2022

Material Handler

Westrock
11.2011 - 05.2020

GED -

State Of Tennessee

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