William Craig
Detroit,MI
Summary
Dedicated and results-driven professional seeking a remote position with Yelp that leverages my exceptional customer service skills and demonstrated leadership ability to contribute to the company's success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Diligent Customer Service Representative skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Summary: Highly motivated individual with a proven track record of delivering outstanding customer service and leading teams to achieve exceptional results. Skilled in remote work environments, adaptable, and capable of working independently to meet and exceed company objectives. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
HR Publishing
01.2022 - Current
- Assisted customers with inquiries, issues, and technical troubleshooting, achieving a [percentage] resolution rate
- Demonstrated strong problem-solving skills, consistently finding solutions to customer challenges
- Collaborated with product development teams to relay customer feedback, contributing to product improvements
- Maintained detailed records of customer interactions and feedback to inform decision-making processes
- Consistently met and exceeded monthly performance targets, earning recognition for exceptional service.
Customer Service Manager
Cut Like That LLC
05.2012 - 07.2023
- Led a team of [number of team members] customer service representatives, providing guidance, training, and support to ensure exceptional service delivery
- Implemented customer service strategies that increased customer satisfaction scores by [percentage]
- Streamlined processes, resulting in a [percentage] reduction in response time and improved efficiency
- Collaborated with cross-functional teams to resolve complex customer issues, enhancing overall customer experience
- Conducted regular performance evaluations and provided constructive feedback, leading to a [percentage] improvement in team productivity.
Education
Associate Degree - Business
Wayne State University
Detroit, MISkills
- Exceptional customer service skills
- Strong leadership and team management abilities
- Remote work proficiency
- Excellent communication and interpersonal skills
- Problem-solving and conflict resolution expertise
- Adaptability and self-motivation
- Proficient in:
- Microsoft Word
- Microsoft PowerPoint
- Customer Response
- Customer Relationship Management
- Solution Development
Hobbies
My hobbies are fitness, swimming, and photography.
Timeline
Customer Support Specialist
HR Publishing
01.2022 - Current
Customer Service Manager
Cut Like That LLC
05.2012 - 07.2023
Associate Degree - Business
Wayne State University
Similar Profiles
Osmer MartinezOsmer Martinez
Writer at Halo Publishing International Y Hola Publishing InWriter at Halo Publishing International Y Hola Publishing In
Terry McIverTerry McIver
Editor-in-Chief at Penton Publishing, Informa Publishing and Endeavor Business MediaEditor-in-Chief at Penton Publishing, Informa Publishing and Endeavor Business Media
David RattlerDavid Rattler
Web Publisher at Rattler Publishing (Online Publishing)Web Publisher at Rattler Publishing (Online Publishing)
Shantelle MickeyShantelle Mickey
Wayfinder at Michigan Central Station PreservationWayfinder at Michigan Central Station Preservation
William StewartWilliam Stewart
Water Restoration Technician at Roto-RooterWater Restoration Technician at Roto-Rooter