Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

William Crawford

Frisco

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

29
29
years of professional experience

Work History

Forklift Operator

Anchor Hocking
Lancaster
02.2025 - 05.2025
  • Loaded pallets onto trailers for shipment.
  • Kept record of daily activities such as number of items moved or handled throughout the day.
  • Performed daily maintenance checks on forklifts to ensure optimal performance.
  • Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
  • Adhered strictly to company policies concerning operation of material handling equipment.
  • Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
  • Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
  • Followed standard work instructions accurately when picking, sorting, staging and scanning products.
  • Complied with safety regulations at all times while operating heavy machinery like forklifts.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Tied and secured loads to prevent shifting or damage to items.
  • Inspected lifts before use to prevent damage to goods.

Limousine Driver

Premierofdallas
Dallas
05.2008 - 07.2009
  • Followed company policies regarding safe driving practices such as speed limits, seat belt use.
  • Monitored road conditions during trips to detect potential hazards or delays along the way.
  • Communicated effectively with dispatchers via two-way radio system regarding passenger pickup and drop offs and other job related information.
  • Processed payments received from customers according to company procedures.
  • Calculated estimated travel times based on current traffic conditions using navigation systems or maps.
  • Provided courteous door-to-door service for clients in a timely manner.
  • Ensured vehicles were fueled before each shift began and reported any needed repairs or maintenance issues immediately.

Loan Officer

Metropolitan Finance
Detroit
08.2002 - 09.2007
  • Prepared reports detailing loan portfolio performance metrics.
  • Negotiated terms and conditions of loan contracts.
  • Reviewed credit histories, income statements, and other financial information of loan applicants.
  • Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
  • Attended periodic training sessions related to consumer lending operations.
  • Researched account issues as needed when discrepancies arise between borrower records and actual payment history.
  • Explained various types of loans available to customers and their associated terms and conditions.
  • Developed and maintained relationships with potential customers to increase loan business.

CDL Class B Driver

A1 Transportation
Detroit
05.1999 - 03.2002
  • Cleaned interior and exterior of vehicle at end of each shift.
  • Inspected truck before and after trips, documenting any issues or malfunctions.
  • Followed all applicable traffic laws and safety regulations while driving.
  • Completed daily logbooks accurately recording mileage, destinations and rest periods.
  • Loaded, secured and transported cargo from warehouse to designated locations.
  • Ensured timely delivery of goods in accordance with customer requirements.
  • Communicated with dispatch team regarding route changes, delays or other updates.
  • Reported any accidents or incidents immediately to supervisor.

Telephone Operator

World Wide Financial
Southfeild
03.1998 - 06.2000
  • Routed calls to the correct department based on caller needs.
  • Responded to customers' requests for assistance with various issues they were having.
  • Offered suggestions for improving customer service processes in order to provide better experiences for callers.
  • Greeted callers warmly and asked how they could be assisted.
  • Kept up-to-date on product features and services offered by the company.
  • Took messages accurately and delivered them promptly to the intended recipient.
  • Communicated effectively with other departments regarding customer concerns.
  • Followed through with customers until their issue was resolved satisfactorily.

Car Salesperson

Marty Feldman Chevrolet
Detroit
03.1996 - 10.1997
  • Provided follow-up customer service after a car sale was completed.
  • Advised customers on financing options and warranties available for their purchase.
  • Maintained customer satisfaction by providing prompt, reliable service.
  • Developed relationships with potential buyers through phone calls and emails.
  • Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
  • Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
  • Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.
  • Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
  • Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.

Education

High School Diploma -

Cooley High
Detroit, MI
06-1987

Some College (No Degree) - Radiology

University of Michigan, Dearborn
Dearborn, MI

Skills

  • Forklift operation
  • Inventory management
  • Equipment maintenance
  • Safe driving practices
  • Customer service
  • Customer assistance
  • Communication skills

Accomplishments

  • Exemplary service Award
  • Leadership

Timeline

Forklift Operator

Anchor Hocking
02.2025 - 05.2025

Limousine Driver

Premierofdallas
05.2008 - 07.2009

Loan Officer

Metropolitan Finance
08.2002 - 09.2007

CDL Class B Driver

A1 Transportation
05.1999 - 03.2002

Telephone Operator

World Wide Financial
03.1998 - 06.2000

Car Salesperson

Marty Feldman Chevrolet
03.1996 - 10.1997

High School Diploma -

Cooley High

Some College (No Degree) - Radiology

University of Michigan, Dearborn

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