Salesforce
William Crawford
Grover,USA
Summary
Dynamic leader with a proven track record at Managed Labor Solutions, excelling in operational efficiency and financial cost management. Recognized for exceptional team management and customer service skills, achieving top satisfaction ratings. Proficient in Microsoft Office with strong organizational abilities that drive improvements in workforce planning and project execution. Seeking to leverage expertise to further enhance operational success within a forward-thinking organization.
Quote
Judge a man by his questions rather than his answers.
Voltaire
Overview
13
13
years of professional experience
2
2
Certification
Work History
Brand Site Manager
Managed Labor Solutions
Charlotte, NC
01.2023 - Current
- Oversaw the allocation of shifts for a workforce of 150 personnel.
- Ensured accurate payroll processing and timely resolution of time discrepancies for a team of 150 staff members.
- Evaluated financial data to assist in cost management.
- Coordinated full-cycle recruiting activities across multiple departments.
- Developed training programs tailored for leadership development.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Scheduled maintenance tasks and ensured all equipment was functioning properly.
- Established policies, procedures and guidelines for the operation of the site.
- Assigned work and monitored performance of project personnel.
- Coordinated with architects, engineers, and contractors to streamline project execution.
- Analyzed reports to identify areas for improvement in performance or cost savings.
- Prepared detailed progress reports for stakeholders, highlighting milestones and addressing potential issues.
Quality Control Inspector
Benchmark Auto Sales, Inc
Asheville, NC
08.2022 - 01.2023
- Learned new testing methods through continued education and research.
- Conducted root cause analysis investigations when issues arose with production processes or end-products.
- Read blueprints and manuals to determine test procedures or adjustment methods.
- Consulted with engineers to resolve quality, production, and efficiency problems.
- Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
- Developed corrective action plans based on findings from investigations and audits.
- Tested finished goods prior to shipment according to established protocols.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Documented nonconformities and recommended techniques for prompt resolution.
Service Supervisor
HERTZ
Fletcher, NC
01.2021 - 08.2022
- Adhered to cleaning, sanitizing, and maneuvering protocols for optimal vehicle maintenance.
- Oversaw servicing schedules for organization’s vehicle fleet.
- Consistently reached set sales benchmarks.
- Set a record for the highest grossing month in August 2021.
- Ranked highest in customer service satisfaction consecutively over two months.
- Tracked service staff output meticulously.
- Equipped associates with essential tools to enhance productivity.
- Managed group of 5-15 agents, achieving top-quality service delivery.
- Manages the arrangement of timetables.
- Implemented new technology systems designed to improve efficiency and accuracy of services.
- Monitored daily performance of team members to ensure compliance with company standards.
- Created detailed reports outlining operational metrics such as sales figures, labor costs.
- Addressed areas that needed improvement and observed team's performance.
- Identified training needs among staff members and provided appropriate coaching sessions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Service Manager
NTB - National Tire & Battery
Asheville, NC
02.2020 - 01.2021
- Service writing to dispatch and assist with repairs
- Inventory management and sanitation of building
- Advise and sales of repairs
- Leader of 4-6 technicians daily
- Handled scheduling and when necessary, advised or handled disciplinary actions
Service Advisor/Writer
Asheville Ford Lincoln
Asheville, NC
06.2019 - 02.2020
- Advise and service most make and model cars
- Provide estimates for major services
- Demonstrate needs for all services
- Communicate across various platforms to assist customers
- Show various strategies to help customers understand their vehicle better
Visual Impact Associate
BROAD RIVER FURNITURE
Arden, NC
05.2018 - 06.2019
- Shipping and receiving
- Assist with maintenance
- Build and place various pieces of furniture and art
- Design to show any style and how it can relate to a home
- Troubleshooting basic technical problems
- Display mattresses within give criteria
Customer Service Representative
Arvato
Weaverville, NC
05.2015 - 05.2018
- Worked with several departments to assist various customers for any of their needs
- Took inbound calls, assisted with various needs such as balance inquiries, basic Tech support, Computer literacy, and attempted de-escalation of trouble scenarios provided best customer service available
Electronics Sales Associate
Walmart
Skyland, NC
10.2011 - 05.2015
- Help, advise, and sale products, phones, and services by individual needs and wants
- Set and clean shelves, constantly monitor products and their contents
- Strive to maintain high expectations while performing same duties
Education
Bachelor of Arts - Digital Media Art And Design
Art Institute of Pittsburgh
Pittsburgh, PA09-2019
High School Diploma -
Enka High School
Candler, NC06-2010
Skills
- Customer Service
- Microsoft Word
- Microsoft Office
- Receptionist
- Sales
- Auto Estimating
- Auto Service Management
- Retail Sales
- Oil Change
- Automotive Repair
- Vehicle Maintenance
- Mechanic Experience
- Suspension
- Mechanical Knowledge
- Software troubleshooting
- Computer networking
- Cloud computing
- Help desk
- Customer support
- Leadership
- Operating systems
- Salesforce
- Technical support
- Windows
- Mobile applications
- Organizational skills
- Communication skills
- Computer skills
- Business development
- Driving
- GPS
- Automotive repair
- Auto service management
- Retail sales
- Customer service
- Customer relationship management
- Team management
- Supervising experience
- Quality control
- Relationship management
- Payroll
- Negotiation
- Recruiting
- Schematics
- Front desk
- Dealership experience
- Service writing
- Automotive service
- Store management
- Cash register
- Order entry
- Bookkeeping
- Time management
- Cash handling
- Mechanical knowledge
- Management
- Sourcing
- Purchasing
- Planning and design
- OSHA safety requirements
- Design and planning
- MS office
- Data analysis
- Procurement management
- Skilled in Salesforce
- Site coordination
- Customer inquiries
- Supply solutions development
- Shift scheduling
- Facility oversight
- Staff evaluation
- Relationship building
- Manual dexterity
- Documentation and reporting
- Contract management
- Process improvement
- Workforce planning
- Consulting
- Project management
- Inventory management
- SOP development
- Budget development
- Analytical thinking
- Regulatory compliance
- Asset management
- Verbal and written communication
- Loss analysis
- Personnel management
Certification
Driver's License
ASE Certified - Consultant
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 150 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureFlexible work hoursPersonal development programsPaid time off401k matchPaid sick leaveTeam Building / Company RetreatsSoftware
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Google workspace
CRM
POS
Outlook
Gmail
Timeline
Brand Site Manager
Managed Labor Solutions
01.2023 - Current
Quality Control Inspector
Benchmark Auto Sales, Inc
08.2022 - 01.2023
Service Supervisor
HERTZ
01.2021 - 08.2022
Service Manager
NTB - National Tire & Battery
02.2020 - 01.2021
Service Advisor/Writer
Asheville Ford Lincoln
06.2019 - 02.2020
Visual Impact Associate
BROAD RIVER FURNITURE
05.2018 - 06.2019
Customer Service Representative
Arvato
05.2015 - 05.2018
Electronics Sales Associate
Walmart
10.2011 - 05.2015
Bachelor of Arts - Digital Media Art And Design
Art Institute of Pittsburgh
High School Diploma -
Enka High School
Affiliations
- Matthew Dallas, (704) 472-2656
- Alexander Lee, (717) 891-3362
- Timothy Weekley, (770) 833-3170
- Brent LaValley, (828) 545-0425
- Willie Hidalgo, (678) 500-6280
- Mark Bishop, (828) 630-7017
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