William Cruz

Handled over 13 calls per hour, efficiently resolving moderate to complex customer issues.

Assisted with medication and over-the-counter refill requests, ensuring 100% order accuracy.

Provided high-quality service, leading to positive patient satisfaction ratings.

Navigated Microsoft Excel and Word to process requests and maintain accurate records.

Resolved over 13 calls per hour, addressing moderate to complex customer issues efficiently.

Assisted members with inquiries related to benefits, ensuring accurate information delivery.

Delivered high-quality service, resulting in positive patient satisfaction ratings.

Utilized Microsoft Excel and Word to process requests and maintain precise records.

Supervised and trained a high-performing team, reducing turnover by implementing mentorship programs.

Streamlined operations, leading to a 15% improvement in task efficiency within the department.

Delivered excellent customer service, addressing customer needs promptly and effectively.

Coordinated with leadership to achieve team performance goals, and maintain compliance with store standards.

Prepared high-quality food items for hot bars, cold cases, and fresh packs, following recipes and safety standards.

Rotated inventory to maintain freshness, and reduced food waste by 10%.

Demonstrated exceptional customer service by engaging with customers, and upselling products.

Delivered exceptional customer service to enhance client satisfaction.

Processed customer transactions with efficiency to minimize wait times.

Greeted customers and addressed inquiries regarding store products and services.