William Cruz
Knoxville,TN
Summary
Automotive professional with track record in vehicle maintenance and repair. Proven expertise in diagnosing mechanical problems and performing necessary repairs, ensuring optimal vehicle performance. Known for strong team collaboration and adaptability to dynamic work environments, with skills in engine and drive terrain repairs.
Overview
5
5
years of professional experience
Work History
Apprentice Mechanic
Redline Automotive and Marine
New Market, TN
04.2026 - Current
- Utilized diagnostic tools to troubleshoot engine and electrical system problems.
- Diagnosed and repaired mechanical issues in automotive and marine equipment.
- Assisted in routine maintenance tasks, ensuring optimal performance of vehicles and vessels.
- Collaborated with senior mechanics to develop efficient repair processes and workflows.
Senior Technician
Valvoline Instant Oil Change
Knoxville, TN
01.2026 - 04.2026
- Trained and mentored junior technicians in service procedures and safety protocols.
- Implemented process improvements to enhance customer satisfaction and operational efficiency.
- Oversaw daily operations, ensuring efficient workflow and service quality.
- Managed inventory levels, coordinating with suppliers to ensure stock availability.
Game Master
Escapology
Pigeon Forge, TN
01.2025 - 12.2025
- Facilitated immersive gaming experiences by guiding players through complex scenarios.
- Facilitated immersive gaming experiences for diverse groups, enhancing engagement and enjoyment.
- Developed and maintained detailed game narratives to ensure consistency and player satisfaction.
- Trained and mentored new Game Masters on operational protocols and customer interaction strategies.
Lube Tech
Take 5 Oil Change
Knoxville, TN
09.2024 - 12.2024
- Performed oil changes and fluid replacements efficiently to maintain vehicle performance.
- Performed oil changes and routine maintenance on various vehicle models.
- Utilized diagnostic tools to assess vehicle performance and recommend necessary services.
- Maintained clean and organized work environment adhering to safety standards.
McDonald's Crew Member
McDonald's
Knoxville, TN
11.2021 - 12.2022
- Delivered exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Operated point-of-sale systems accurately, handling cash and processing transactions efficiently.
- Prepared food items according to safety and quality standards, adhering to company guidelines.
- Collaborated with team members to maintain cleanliness and organization of workstations and dining areas.
Education
High School Diploma -
L&N STEM Academy
Knoxville, TNSkills
- Diagnostics and troubleshooting
- Engine repair
- Drivetrain repair
- Brake maintenance
- Fluid replacement
- Preventive maintenance
- Engine maintenance
- Fluid exchanges
- Maintenance procedures
- Maintenance
- Safety protocols
Timeline
Apprentice Mechanic
Redline Automotive and Marine
04.2026 - Current
Senior Technician
Valvoline Instant Oil Change
01.2026 - 04.2026
Game Master
Escapology
01.2025 - 12.2025
Lube Tech
Take 5 Oil Change
09.2024 - 12.2024
McDonald's Crew Member
McDonald's
11.2021 - 12.2022
High School Diploma -
L&N STEM Academy