William Cuspert
Charlotte,NC
Summary
Results-driven professional with a proven track record at Pitney Bowes, excelling in mail sorting and automated processing. Demonstrated accuracy and reliability while implementing best practices that enhanced sorting efficiency and reduced errors. Strong team collaborator with exceptional problem-solving skills, committed to achieving operational excellence and meeting production goals.
Overview
8
8
years of professional experience
Work History
Mail Sorter
Pitney Bowes
Charlotte, NC
08.2026 - 09.2026
- Operated automated sorting machines to enhance mail processing efficiency.
- Sorted incoming and outgoing mail by postal codes and delivery routes.
- Conducted quality checks to ensure accurate sorting of packages and letters.
- Maintained cleanliness and organization of sorting area to promote safety.
- Collaborated with team members to meet daily sorting targets and deadlines.
- Implemented best practices for mail handling to reduce errors in processing.
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maintained a clean and organized work environment for optimal sorting efficiency.
- Maximized productivity by efficiently managing workflow during peak hours or periods of high volume activity.
- Improved overall workplace safety through proper handling of hazardous materials and packages.
Cable Modem, Power Supply Tester and Pack Out Handler
CTDI Warehouse
Charlotte, NC
04.2026 - 08.2026
- Conducted quality assurance testing on electronic devices to ensure functionality and performance standards.
- Collaborated with team members to identify and troubleshoot defects in products.
- Utilized testing tools to analyze software applications for usability and reliability issues.
- Documented test results and prepared reports for review by senior testers and management.
- Participated in training sessions to enhance understanding of testing procedures and equipment usage.
- Supported inventory management by logging incoming products for testing purposes.
- Adapted quickly to new software tools, improving overall testing efficiency within the team.
- Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
- Identified critical bugs through thorough testing processes, enhancing overall product performance.
- Maintained test environment stability by conducting regular maintenance and system upgrades, ensuring accurate testing results.
- Collaborated with development teams to resolve defects and improve the overall stability of applications.
- Conducted tests and diagnostic procedures using tools such as analyzers, multimeters, and power supplies.
- Increased product reliability through continuous monitoring of production environments, identifying anomalies indicative of potential issues before they impact end users.
- Enhanced user experience by conducting usability testing and providing recommendations for improvements.
- Streamlined bug reporting process, enabling quicker fixes and updates to software applications.
- Conducted detailed defect analysis to improve product performance, identifying critical bugs before product releases.
- Optimized test coverage, carefully selecting test scenarios to ensure all critical paths were evaluated.
Cook
Burger King
Charlotte, NC
04.2025 - 04.2026
- Prepared and cooked food items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen and workstations to ensure safety compliance.
- Trained new staff on food preparation techniques and operational procedures.
- Collaborated with team members to streamline food production processes, enhancing efficiency.
- Monitored inventory levels, assisting in ordering supplies to minimize shortages.
- Implemented quality control measures to maintain high standards of food presentation and taste.
- Assisted in developing new menu items based on customer feedback and trends.
- Led shift operations, ensuring adherence to company policies and exceptional customer service standards.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Housekeeping Supervisor
Hilton
Raleigh, NC
02.2022 - 11.2024
- Supervised daily housekeeping operations, ensuring compliance with brand standards and guest satisfaction.
- Trained and mentored team members on cleaning protocols and safety procedures.
- Implemented efficient scheduling to optimize labor resources and maximize productivity.
- Conducted regular inspections of guest rooms and public areas to maintain cleanliness standards.
- Collaborated with maintenance staff to address facility issues promptly and effectively.
- Developed training materials for new hires, enhancing onboarding experience and knowledge retention.
- Evaluated inventory levels of cleaning supplies, ordering as necessary to prevent shortages.
- Resolved guest complaints related to cleanliness swiftly, maintaining high service quality standards.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Supervisor
Food Lion
Raleigh, NC
07.2022 - 08.2024
- Supervised daily operations to ensure compliance with food safety and quality standards.
- Trained and mentored team members on effective customer service techniques and operational procedures.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed schedules to maintain adequate staffing levels during peak hours for improved service efficiency.
- Collaborated with management to identify areas for process improvement, enhancing overall store performance.
- Conducted regular team meetings to communicate goals, expectations, and feedback on performance metrics.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty through effective problem-solving strategies.
- Monitored sales trends and adjusted merchandising strategies to maximize product visibility and profitability.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Professional Photographer
O.C.H.
The Bronx, NY
11.2018 - 04.2023
- Captured high-quality images for various events, ensuring client satisfaction and creative vision alignment.
- Collaborated with clients to determine photography needs and deliver tailored visual content.
- Managed post-production processes, including editing and retouching photos using industry-standard software.
- Developed and maintained a portfolio showcasing diverse photography styles and techniques.
- Established effective workflows for scheduling shoots, coordinating logistics, and managing client communications.
- Implemented innovative photography techniques to enhance image quality and artistic expression during shoots.
- Conducted thorough evaluations of equipment performance to ensure optimal functionality during assignments.
- Captured captivating images for marketing campaigns, boosting brand visibility and engagement.
- Digitally edited photos to enhance appearance.
- Optimized studio lighting setups to achieve desired visual effects for diverse photoshoots.
- Conducted pre-production meetings with clients to establish goals and expectations for each project.
- Mastered various photography techniques, consistently producing visually stunning images.
- Streamlined photo editing process, improving turnaround time and overall efficiency.
- Enhanced client satisfaction by delivering high-quality photographs for various events and projects.
- Collaborated with clients to understand their vision, resulting in tailored photography services.
- Established a strong online presence through an updated portfolio website, attracting new clients.
- Managed correspondence with clients, documented interactions and tracked data transfers with manual and automated strategies.
- Spearheaded on-location shoots, ensuring seamless coordination of equipment and personnel logistics.
- Photographed high-quality images for various print and digital projects.
- Developed customized photography packages to cater to diverse client needs and budgets.
- Maintained state-of-the-art photographic equipment, maximizing image quality and consistency across projects.
- Expanded business clientele through professional networking and exceptional customer service.
- Took photos from different angles and perspectives to capture perfect images.
- Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
- Delivered timely completion of assignments while maintaining strict attention to detail under tight deadlines.
- Built lasting relationships with vendors in the industry, leading to valuable partnerships and referrals over time.
- Increased production rates by regulating workflow to meet consumer needs.
- Contributed creative input in collaborative projects with designers, stylists, and other professionals.
Education
GED -
Morris High School
The Bronx, NY04-2006
Skills
- Handling and sorting mail
- Reliability and punctuality
- Accuracy and precision
- Workplace safety
- Reading comprehension
- Problem-solving skills
- Team collaboration
- Retail sales
- Speed and agility
- Package handling
- Production goal setting
- Automated mail processing
- Deadline oriented
- Sorting efficiency
- Mail delivery
- Distribution services
- Post office operations
- Postal law proficiency
- Regulatory compliance
Timeline
Mail Sorter
Pitney Bowes
08.2026 - 09.2026
Cable Modem, Power Supply Tester and Pack Out Handler
CTDI Warehouse
04.2026 - 08.2026
Cook
Burger King
04.2025 - 04.2026
Supervisor
Food Lion
07.2022 - 08.2024
Housekeeping Supervisor
Hilton
02.2022 - 11.2024
Professional Photographer
O.C.H.
11.2018 - 04.2023
GED -
Morris High School