William D'Agostini
Plymouth
Summary
Dynamic Regional Service Manager with a proven track record at Gee Heavy Machinery, excelling in operations management and team leadership. Achieved high customer satisfaction through effective performance monitoring and staff training. Recognized for fostering a safety-first culture and optimizing resource allocation, enhancing productivity while maintaining employee engagement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Regional Service Manager
Gee Heavy Machinery
12.2023 - Current
- Optimized resource allocation for maximum productivity, achieving consistently high-quality service across the region.
- Fostered a positive work environment that encouraged employee engagement, leading to improved staff retention rates within the region.
- Managed budgets effectively by controlling costs without compromising on service quality or staff motivation levels.
- Delivered consistently high levels of customer satisfaction by monitoring service quality and implementing corrective actions where necessary.
- Promoted a safety-first culture within the region by enforcing compliance with health and safety regulations at all facilities under my oversight.
- Built a high-performing regional service team by recruiting top talent, setting expectations, and providing ongoing feedback and coaching.
Service Foreman
Road Machinery
02.2011 - 12.2023
- Led continuous improvement initiatives within the service department, identifying opportunities for process enhancements that increased overall efficiency.
- Reduced equipment downtime with proactive preventive maintenance programs and routine inspections.
- Strengthened employee morale through open communication channels, creating an inclusive workplace culture that valued individual contributions.
- Ensured timely completion of projects by effectively managing work schedules, labor hours, and equipment usage.
- Increased customer satisfaction by addressing and resolving service-related issues promptly and efficiently.
- Demonstrated technical expertise in diagnosing complex issues across various equipment types leading to prompt resolutions.
- Coordinated emergency response efforts during critical incidents, directing resources as needed to prioritize safety while minimizing disruption to operations.
Field Technician
Doug Veerkamp General Engineering
03.2005 - 02.2011
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
Education
Amador High
Sutter Creek, CASkills
- Master Technician
- Many certifications apron request
- Safety processes
- Staff training and development
- Operations management
- Scheduling coordination
- Performance monitoring
- Teamwork
- Problem-solving abilities
- Multitasking
- Reliability
- Team leadership
Certification
Class A commercial license
Fork lift certified
MSHA certified
CPR certified
Timeline
Regional Service Manager
Gee Heavy Machinery
12.2023 - Current
Service Foreman
Road Machinery
02.2011 - 12.2023
Field Technician
Doug Veerkamp General Engineering
03.2005 - 02.2011
Amador High
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