William Dale Brinker
Plainfield,IN
Summary
Dynamic Deputy Director with over 15 years of extensive experience in Information Technology and a proven track record of leadership excellence. Expertise in collaborating with diverse stakeholders to achieve strategic objectives, enhance productivity, and optimize operations. Strong background in administration and fiscal management has driven significant performance improvements, establishing a pivotal role in organizational success. Committed to implementing innovative solutions that streamline processes and elevate team performance, with a passion for leveraging technology to foster growth and efficiency within the organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Deputy Director of IT
Town Of Plainfield
01.2025 - Current
- Worked with executive leadership and department heads to develop policies to enhance processes, both cyber and physical security, and staff education.
- Oversaw the initial setup and implementation of at least 5 new products a year used by the entire company in multiple different focuses (security, productivity, reporting, analytics, etc.)
- Led technical and security upgrade projects for staff by working and coordinating with consultants and developers for integrations.
- Coordinated secure system access of users and contractors to various department systems and platforms.
- Developed internal department processes for improving project management, delegating tasks, and providing feedback for both IT staff and end users.
Information Technology Operations Manager
Town Of Plainfield
01.2020 - 12.2024
- Oversaw IT department operations and training, including overseeing the department grow from three employees to eight.
- Communicated with executive leadership team and Town Council to maximize development efficiencies and resolve technology issues.
- Assisted the Director with the development and oversight of budgets for eight departments, including the allocation of resources across all units.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance, including analyzing network security and current infrastructure, assessing areas in need of improvement.
- Collaborated and liaised with other departments and contractors to help meet IT needs and properly integrate and secure systems.
IT Technician
Town Of Plainfield
01.2015 - 12.2019
- Maintained office PCs, networks, and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks over the phone, using remote software, and in person.
- Created and implemented changes to improve productivity, performance, and security on multiple end-user platforms.
- Consulted on, configured, tested, and implemented new software and hardware.
- Managed contractor on and monitored server room, wireless network and other server and security infrastructure, keeping systems running smoothly.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Managed digital physical security systems and consulted with department leaders on best practice and implementations.
Refresh Technician
Ascension Health
11.2014 - 12.2014
- Proved successful working within tight deadlines and a fast-paced environment during the migration of client computers from Windows XP to Windows 7.
- Discover, configure, and deploy over 2,000 computers to 8 different facilities within the network.
- Work with end-users to ensure that devices are set correctly and meet standards while resolving any issues during or after installation, including connectivity faults to restore user access to local networks and public web.
Desktop Support Specialist
Eskenazi Health
10.2014 - 11.2014
- Image and deploy 300 new Windows 7 computers throughout the facility, re-image and deploy old computers for other use.
- Increased user satisfaction with desktop systems by providing timely, effective Tier 2 support for medical and clerical staff
Help Desk Technician/Teacher
Kingsway Christian School
08.2010 - 11.2013
- Provided Tier 1 and Tier 2 support to teachers, parents, administration, and students.
- Managed MS Windows Server 2003 and Exchange Server 2003 with Active Directory.
- Organized and imaged 125 Windows XP, Windows Vista, Windows 7, Windows 8, Macintosh, iOS, and Android machines on the same network with network and shared local printers.
- Prepared and taught computer and keyboarding classes for students grades K-8.
Promotions Intern/Ball Man
Pacers Sports and Entertainment
01.2009 - 04.2011
- Created and maintained Excel databases for promotional outings and kids’ club with 500+ members.
- Planned, organized, and executed in excess of 50 public outings with community groups in 7 months.
- Helped organize and set-up game time activities, along with helping contest participants.
Education
Professional Certificate - Public Management
Ball State University
Muncie, IN10-2024
Certification - Network And System Administration
My Computer Career
Indianapolis, IN05-2015
Bachelor of Science - Music (Concentration in Business Administration)
Indiana State University
Terre Haute, IN05-2009
Skills
- Proficient in managing IT operations
- Strategic consulting
- Innovation process optimization
- Change management
- Program management supervision
- Project management
- Workflow optimization
- Policy analysis
- Crisis management
- Client support and troubleshooting
- Employee engagement strategies
Accomplishments
- Supervised a team comprising six employees and coordinated efforts with seven contractor organizations.
- Achieved enhanced service levels and communication with end users by implementing an online helpdesk with service level agreements for IT support tasks.
- Established and managed a staff technology education program in collaboration with a team comprising two internal members and four external personnel, focused on training in Cybersecurity and Staff Technology Development.
- Collaborated with and supervised a team of four in the development of an IT Inventory Management and Refresh program.
Certification
- Certified Public Manager, Ball State University
Timeline
Deputy Director of IT
Town Of Plainfield
01.2025 - Current
Information Technology Operations Manager
Town Of Plainfield
01.2020 - 12.2024
IT Technician
Town Of Plainfield
01.2015 - 12.2019
Refresh Technician
Ascension Health
11.2014 - 12.2014
Desktop Support Specialist
Eskenazi Health
10.2014 - 11.2014
Help Desk Technician/Teacher
Kingsway Christian School
08.2010 - 11.2013
Promotions Intern/Ball Man
Pacers Sports and Entertainment
01.2009 - 04.2011
Professional Certificate - Public Management
Ball State University
Certification - Network And System Administration
My Computer Career
Bachelor of Science - Music (Concentration in Business Administration)
Indiana State University