William Daniel
Summary
I'm a motivated professional seeking a management role to leverage experience in leading teams, driving sales growth, and enhancing customer satisfaction. Skilled in managing operations, coaching employees, and achieving business goals. Eager to bring strong leadership and problem-solving abilities to contribute to organizational success.
Overview
12
12
years of professional experience
Work History
Store Manager
Consumer Cellular-The Villages-FL
09.2022 - Current
- Quickly advanced to Store Manager within one year at Consumer Cellular's first-ever brick-and-mortar location in the United States
- Led a team of sales associates to deliver exceptional customer service, fostered a positive and engaging in-store experience, and implemented effective sales strategies to drive revenue growth
- Oversaw daily operations including inventory management, staff training, and performance evaluation, ensuring adherence to company policies and procedures
- Played a key role in establishing the location's reputation for excellence, contributing to the successful launch and ongoing growth of Consumer Cellular's retail presence
Store Manager/Sales Manager
Metro by T-Mobile-Wildwood, FL
09.2015 - Current
- Over looked all aspects of the day - to - store operations
- Established sale goals, and devised sales forecasts and individual goals for associates
- Devised strategies for increasing sale opportunities
- Coordinated inventory counts, receiving, merchandising, and store maintenance
- Monitor sales activities to ensure immaculate customer service
Sales Associate
Radio Shack-Orlando, FL
11.2014 - 01.2015
- Contributed to wireless phone, satellite tv, and internet product sales
- Maintained a clean work environment
- Conducted product inspections and demonstrations
- Opened and closed cash drawers
- Replenished shelves
- Inspected inventory
- Received and examined new products for correctness
- Accomplishments
- -Exceeded company profitability goals in the first month by consistently and pro-actively engaging guests utilizing the Company's sales process
- -Drove sales and maintained a positive motivating attitude
- -Demonstrated that customers come first by serving them with a sense of urgency
- -Provided customers with the complete solution following the companies' protocol
- Skills Used
- -Ability to assist both English and Spanish customers simultaneously
- -Undeniable work ethic
- -Punctuality in work assigned
- -Excellent ability to sell up and close sales while providing the complete solution to the customer needs
Inside Energy Sales
GLACIAL ENERGY VI (EDC)-St Thomas, VI
06.2013 - 06.2014
- Sold the rights to electricity and gas commodities at competitive cost
- Maintained customer tracking system
- Provided offers to multiple Retail Electric and Gas Providers
- Prepared and maintained reports of sale results and competitive data
- Monitored customer sales to ensure territory revenue retention
- Handled Business to Business cold call sales
- Evaluated business' current energy plan and created and presented new proposals
- Mainly provided residents and commercial business with a lower overhead
- Deals were done by cold calling
- Built professional relationships
- Before plant closing we did7 months of retention
- -In the first month became the top closer on residential and commercial deals
- -Developed a versatile sales script that all employees used to directly reach decisions makers
- - Key person to assist English, Spanish home and business owners simultaneously
Education
Associates - Communications and Telemarketing
Barry University
Miami, FL12.2009
High school diploma or GED - undefined
Saints Cathedral School
St. Thomas, ON12.2007
Skills
- Leadership: Coaching teams, performance evaluations, and fostering collaboration
- Sales Strategy: Driving revenue growth, analyzing sales data, and setting goals
- Customer Management: Building relationships, resolving issues, and ensuring satisfaction
- Operations: Inventory management, process optimization, and merchandising
- Technical Proficiency: POS systems, CRM software, and Microsoft Office Suite
- Languages : Fluent in English and Spanish
- Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Consumer Cellular-The Villages-FL
09.2022 - Current
Store Manager/Sales Manager
Metro by T-Mobile-Wildwood, FL
09.2015 - Current
Sales Associate
Radio Shack-Orlando, FL
11.2014 - 01.2015
Inside Energy Sales
GLACIAL ENERGY VI (EDC)-St Thomas, VI
06.2013 - 06.2014
Associates - Communications and Telemarketing
Barry University
High school diploma or GED - undefined
Saints Cathedral School
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