WILLIAM DANIEL WILKINS
Automotive Service Consultant
Dingmans Ferry,PA
Summary
Dynamic, customer-centric Service Consultant and Business Professional with a proven track record in enhancing operational efficiency, fostering customer loyalty, and leading teams to surpass performance targets. Expertise in strategic problem-solving, innovative process improvement, and effective team coordination delivers clear, actionable recommendations that build trust and encourage repeat business. Demonstrated ability to excel in fast-paced environments by assuming multiple roles to meet demanding objectives while cultivating strong client relationships and optimizing service delivery. Committed to driving impactful results through collaboration, adaptability, and a deep understanding of customer needs, ensuring exceptional experiences that elevate satisfaction levels.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Service Consultant
Johnston’s Subaru
04.2024 - Current
- Increased customer retention by delivering transparent, line-by-line estimates and proactive status updates.
- Streamlined scheduling by aligning technician capacity with daily workload, reducing bottlenecks and turnaround times.
- Strengthened warranty/insurance coordination, ensuring faster approvals and minimizing delays in repair completion.
- Built repeat business through personalized communication tailored to customer preferences.
Service Consultant
Halterman's Toyota
06.2022 - 04.2024
- Boosted customer satisfaction scores by consistently providing clear explanations of technician recommendations.
- Reduced service delays by coordinating warranty claims and insurance approvals with precision.
- Enhanced trust and loyalty by maintaining consistent updates on costs and completion timelines.
Store Manager
Jack Williams Tire
03.2020 - 06.2022
- Directed store operations, achieving compliance with state regulations and company standards.
- Managed budgets and implemented growth initiatives that improved profitability.
- Elevated team performance by identifying staff strengths and tailoring development opportunities.
- Improved customer experience by introducing quarter-time updates and Active Delivery practices.
Service Consultant
Franklin Sussex Hyundai
03.2018 - 03.2020
- Increased service lane efficiency by supervising Drive Lane operations and optimizing technician time sales.
- Enhanced customer satisfaction through concierge-style support and personalized updates.
- Reduced warranty claim errors by implementing more accurate processing procedures.
Assistant Service Manager
Toyota World of Newton
06.2015 - 03.2018
- Improved customer loyalty by prioritizing services and offering tailored options.
- Delivered consistent updates on costs and completion times, increasing transparency and trust.
- Strengthened team collaboration by reporting issues promptly and proposing actionable solutions.
Education
BS - Business Administration & Marketing
Strayer University
Computer Hardware/Software & Networking
Cittone Institute
Paramus, NJ01.2004
Skills
Technical & Analytical: Troubleshooting, estimating, documentation, data processing, automotive service expertise, tech-savvy
Customer Engagement: Client relations, complaint resolution, CRM, customer retention, partnership building
Operations & Management: Scheduling, resource coordination, continuous improvement, performance goals, multitasking, organization
Sales & Business Development: Sales strategies, negotiation, marketing, telemarketing, account management
Leadership & Communication: Public speaking, staff training, team collaboration, effective communication, conflict resolution
Certification
Subaru Certification — Service Consultant
PERSONAL BRAND ALIGNMENT
- Strategic & Restorative: Diagnoses complex issues and maps efficient solutions.
- Ideation: Generates creative approaches to customer engagement and process improvement.
- Arranger & Individualization: Builds high-performing teams by aligning strengths with roles.
Timeline
Service Consultant
Johnston’s Subaru
04.2024 - Current
Service Consultant
Halterman's Toyota
06.2022 - 04.2024
Store Manager
Jack Williams Tire
03.2020 - 06.2022
Service Consultant
Franklin Sussex Hyundai
03.2018 - 03.2020
Assistant Service Manager
Toyota World of Newton
06.2015 - 03.2018
Computer Hardware/Software & Networking
Cittone Institute
BS - Business Administration & Marketing
Strayer University