William Daun
Floor Contractor project manager
KEIZER,OR
Summary
Diligent, self motivated individual with comprehensive background in construction management and project oversight. Successfully led projects from inception through completion, ensuring compliance with regulations and high-quality standards. Demonstrated proficiency in project planning and client communication.
Overview
36
36
years of professional experience
Work History
Licensed General Contractor
Willamette Hardwoodfloors
Keizer, OR
06.2007 - Current
- Managed diverse construction projects, ensuring compliance with safety regulations and quality standards.
- Supervised subcontractors and laborers, fostering collaboration and enhancing productivity on job sites.
- Developed project timelines and budgets, optimizing resource allocation to meet client expectations.
- Cultivated strong client relationships, enhancing repeat business through excellent service delivery and communication skills.
- Collaborated with clients to develop custom solutions based on their specific requirements while balancing budgetary constraints.
- Increased client satisfaction by consistently delivering high-quality workmanship that met or exceeded expectations.
- Reviewed contract documents for accuracy, completeness, and compliance with industry best practices before finalizing agreements to minimize disputes between parties involved in the projects.
- Provided exceptional customer service addressing any concerns from clients promptly resulting in repeat business opportunities over time
Insurance Agent
Aflac
Salem, OR
06.2007 - 04.2012
- Developed customized insurance plans aligning with client needs and preferences.
- Educated clients on policy benefits, coverage options, and claims processes.
- Conducted comprehensive needs assessments to identify appropriate coverage solutions.
- Managed client relationships through regular follow-ups and personalized service.
- Educated clients on policy options and benefits to enhance understanding and engagement.
Director of Operations
Ryerson Hardwood Floors
Portland, OR
03.2000 - 03.2005
- Collaborated with executive leadership to establish long-term operational strategies and objectives.
- Managed vendor relationships to optimize supply chain efficiency and service delivery.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw day-to-day production activities in accordance with business objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Implemented quality control measures to maintain high standards of service delivery.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Crew Leader
Ryerson Hardwood Floors
Portland, OR
07.1990 - 03.2005
- Oversaw daily operations to ensure efficiency and productivity among crew members.
- Trained new crew members on safety protocols and operational procedures.
- Coordinated schedules to optimize resource allocation and team performance.
- Resolved conflicts among team members to maintain a positive work environment.
- Conducted performance evaluations, providing feedback to enhance crew skills and motivation.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Streamlined inventory management, reducing waste and ensuring availability of necessary materials.
- Optimized scheduling of crew shifts, balancing workload while considering individual preferences and strengths.
- Coordinated daily tasks for crew, optimizing manpower and resources to meet project deadlines.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Installed hardwood flooring, ensuring precision in measurements and alignment.
- Repaired and refinished existing floors, enhancing aesthetic appeal and durability.
- Reduced callbacks and complaints by thoroughly assessing clients'' needs and expectations before beginning work.
- Resolved any client concerns or issues promptly, reinforcing the company''s dedication to customer satisfaction and high-quality service delivery.
- Established a solid reputation for surpassing industry standards with meticulous attention to detail in every job performed.
- Demonstrated expertise in various hardwood flooring techniques, including sanding, staining, sealing, and finishing.
- Followed blueprint or instructions to achieve lay patterns, specialty grains and other surface finishes.
Education
High School Diploma -
McKay Highschool
Salem06-1985
Skills
- Work well with management and other team members to achieve a positive outcome
- Attention to detail
- Communicate well with customers and management
- Extensive knowledge of most power tools
- Good working knowledge of residential job sites
- Project coordination
- Training or mentoring
- Problem-solving
- Customer sales
Timeline
Licensed General Contractor
Willamette Hardwoodfloors
06.2007 - Current
Insurance Agent
Aflac
06.2007 - 04.2012
Director of Operations
Ryerson Hardwood Floors
03.2000 - 03.2005
Crew Leader
Ryerson Hardwood Floors
07.1990 - 03.2005
High School Diploma -
McKay Highschool