Summary
Overview
Work History
Education
Skills
Timeline
Generic

William David Cornwell

Atlanta,GA

Summary

Dedicated professional with a proven ability to enhance guest experiences through exceptional service. Experienced in managing inquiries, addressing concerns, and creating a positive environment. Proficient in various reservation systems and accurate cash handling. Effective communicator with strong interpersonal skills to connect with diverse customers.

Overview

4
4
years of professional experience

Work History

Associate

Fleck & Associates
04.2025 - 08.2025
  • Engaged customers effectively, providing exceptional service and collaborating on operational needs.
  • Maintained a professional appearance to foster positive relationships with peers and clients.
  • Managed transactions as cashier with a focus on precise cash and card processing.
  • Ensured timely delivery of responsibilities by prioritizing multiple tasks efficiently.

Server

Tea Around Town
09.2024 - 04.2025
  • Effectively managed multiple tables at once, ensuring consistent service quality.
  • Partnered with team members to streamline operations during high-traffic periods.
  • Contributed to exceptional guest experiences through strong collaboration and multitasking skills.

Guest Service Associate

Georgia Aquarium
06.2024 - 08.2025
  • Fostered positive Aquarium experiences by engaging guests and addressing inquiries.
  • Utilized walkie-talkies for effective communication with team members during daily operations.
  • Supported guests in ticket purchasing, enhancing confidence and satisfaction.
  • Ensured compliance with guidelines by reviewing guest reservations and informing non-reserved guests on booking procedures.
  • Implemented training as Guest Service Team Member to uphold safety and operational standards throughout season.

Guest Service Agent

Sonder
06.2021 - 05.2022
  • Collaborated effectively with colleagues as a team member to ensure seamless coordination and communication for accomplishing daily hotel duties.
  • Provided exceptional customer service to hotel guests aimed at meeting needs promptly and professionally, resulting in high levels of guest satisfaction.
  • Anticipated potential issues and implemented preventative measures for efficient functioning of hotel operations and reducing potential disruptions.
  • Key Contributions:
  • Received training as a front desk agent to acquire essential skills for handling front desk operations and guest interactions with professionalism and efficiency.
  • Achieved recognition for performance and received a salary increase while meeting senior management’s expectations and enabling organization’s success.
  • Gained in-depth knowledge of maintenance procedures and implementation for smooth functioning of hotel facilities while completing training as a maintenance team member.

Education

No Degree - Fashion Design

Art Institute of Atlanta
GA

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management

Timeline

Associate

Fleck & Associates
04.2025 - 08.2025

Server

Tea Around Town
09.2024 - 04.2025

Guest Service Associate

Georgia Aquarium
06.2024 - 08.2025

Guest Service Agent

Sonder
06.2021 - 05.2022

No Degree - Fashion Design

Art Institute of Atlanta

Similar Profiles

CREATE PROFILE