William David Hewitt
Senior Project Manager
Morgan,Minnesota
Summary
Accomplished Field Service and Project Manager with over 23 years of proven expertise leading complex technical operations, large-scale service deployments, and cross-functional project teams. Recognized for driving operational excellence, optimizing service delivery, and building strong client relationships through strategic planning and hands-on leadership. Skilled in managing multimillion-dollar projects from inception to completion, ensuring on-time delivery, budget compliance, and quality standards. Adept at mentoring teams, implementing process improvements, and aligning service strategies with organizational goals to achieve sustained business growth and customer satisfaction.
Overview
26
26
years of professional experience
3
3
Certifications
Work History
Quality Assurance Senior Project Manager
Packsize, LLC
01.2014 - 09.2025
- Led cross-departmental rollout of engineering change notifications and machine upgrades.
- Developed Outfeed Rubber Roller Repair Kits, saving $250K annually.
- Managed EM5 to EM6 upgrade project, extending life of legacy equipment and generating ongoing revenue.
- Implemented web-camera troubleshooting solution, reducing onsite visits and saving $20K annually.
- Authored 400+ technical and safety bulletins for field engineers.
Midwest Engineering Service Manager
Packsize, LLC
01.2011 - 12.2013
- Directed and mentored 5 service engineers across Midwest and Northeast regions.
- Oversaw hiring, training, and performance management of field service staff.
- Implemented KPI monitoring via Salesforce to optimize service efficiency.
Midwest Service Engineer
Packsize, LLC
05.2009 - 01.2011
- Installed and maintained equipment, performing preventive maintenance and troubleshooting mechanical, electrical, and software issues.
Service and Support Technician
Milltronics
08.2008 - 03.2009
- Provided technical service and customer support for CNC Mill and Lathe machines, both onsite and remotely.
- Trained customers on CNC Control System operations.
Senior Field Service Engineer
Edwards Vacuum
09.2007 - 08.2008
- Performed final testing, commissioning, and troubleshooting of chemical delivery systems.
- Provided global customer training and support requiring extensive international travel.
Senior Technical Support Representative
FSI International
11.1999 - 09.2007
- Delivered global technical support for semiconductor surface conditioning equipment.
- Created action plans for field issue resolution and provided feedback to engineering teams.
School Bus & Sports Shuttle Driver
Cedar Mountain Bus Service
11.2022 - Current
- Safely transported students and teams to schools, practices, and competitions while maintaining safety compliance.
High School Track & Field Assistant Coach
Sleepy Eye School District
03.2022 - Current
- Developed training programs for long jump, triple jump, and high jump athletes, driving measurable performance gains.
Girls Junior High Volleyball Coach
Cedar Mountain School District
08.2021 - 10.2024
- Coached and motivated junior high athletes, teaching volleyball fundamentals and teamwork.
Education
Bemidji State University
Bemidji, MN01.1994
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North Dakota State University
Fargo, ND01.1990
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Burnsville Senior High School
Burnsville, MN01.1989
Skills
- Field Service & Project Management
- Cross-functional Team Leadership
- Process Improvement & Cost Savings
- Client & Stakeholder Relations
- Technical Documentation & Training
- Quality Assurance & Compliance
- Global Service Operations
- Coaching & Mentorship
Certification
Six Sigma Green Belt – Villanova University, 2016
Timeline
School Bus & Sports Shuttle Driver
Cedar Mountain Bus Service
11.2022 - Current
High School Track & Field Assistant Coach
Sleepy Eye School District
03.2022 - Current
Girls Junior High Volleyball Coach
Cedar Mountain School District
08.2021 - 10.2024
Quality Assurance Senior Project Manager
Packsize, LLC
01.2014 - 09.2025
Midwest Engineering Service Manager
Packsize, LLC
01.2011 - 12.2013
Midwest Service Engineer
Packsize, LLC
05.2009 - 01.2011
Service and Support Technician
Milltronics
08.2008 - 03.2009
Senior Field Service Engineer
Edwards Vacuum
09.2007 - 08.2008
Senior Technical Support Representative
FSI International
11.1999 - 09.2007
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North Dakota State University
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Burnsville Senior High School
Bemidji State University
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