Overview
Work History
Education
Skills
Websites
Timeline
Generic

William Davis

Carrollton,United States

Overview

8
8
years of professional experience

Work History

Bartender

Murphy's Restaurant, LLC
02.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.

Bartender

Dockside Marina Restaurant & Bar
06.2020 - 03.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Explained daily specials and beverage promotions to exceed daily sales goals.

Server/Bartender

The Lazy Donkey
06.2019 - 03.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Crew Trainer

Cookout
12.2018 - 10.2019
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Maintained current knowledge of all team position requirements.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
  • Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.

Crew Trainer

Arby's
07.2015 - 01.2019
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Maintained current knowledge of all team position requirements.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
  • Produced training materials and gathered resources to equip crew members with learning opportunities.
  • Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.

Kennel Technician/Receptionist

GRANT ANIMAL CLINIC, INC.
06.2017 - 08.2018
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.

Education

Health And Community Wellness, Health And Physical Education/Fitness

University of West Georgia
Carrollton, GA
01.2025

High School Diploma -

Kate Duncan Smith DAR High School
Grant, AL
05.2017

Skills

  • Food Service
  • Food Quality
  • Events
  • Teamwork
  • Customer Service
  • Customer Experience
  • Communication
  • Bartending
  • Food and Beverage Operations
  • Wine & Spirits Industry
  • Safe Serving Knowledge
  • Classic Cocktails
  • Product Recommendations
  • Responsible Alcohol Service
  • Sales Expertise
  • Glassware Polishing
  • Liquor, Beer and Wine Knowledge
  • Maintaining Clean Work Areas
  • Cash Register Operations
  • Customer Satisfaction
  • Production Preparation
  • Customer Service Standards
  • Retail Sales Customer Service
  • Verbal and Written Communication
  • Office Equipment Operation
  • Sorting and Labeling
  • Customer and Client Relations

Websites

Timeline

Bartender

Murphy's Restaurant, LLC
02.2023 - Current

Bartender

Dockside Marina Restaurant & Bar
06.2020 - 03.2023

Server/Bartender

The Lazy Donkey
06.2019 - 03.2021

Crew Trainer

Cookout
12.2018 - 10.2019

Kennel Technician/Receptionist

GRANT ANIMAL CLINIC, INC.
06.2017 - 08.2018

Crew Trainer

Arby's
07.2015 - 01.2019

Health And Community Wellness, Health And Physical Education/Fitness

University of West Georgia

High School Diploma -

Kate Duncan Smith DAR High School

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