William Davis
Murfreesboro,TN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
33
years of professional experience
Work History
Integrated Solutions Consultant
AT&T
08.2019 - Current
- Enhanced client satisfaction by providing customized integrated solutions tailored to their specific needs.
- Collaborated with cross-functional teams for seamless implementation and delivery of solutions.
- Developed long-term relationships with clients, fostering trust and loyalty for future business opportunities.
- Increased sales revenue by identifying potential clients and presenting relevant integrated solutions.
- Averaged 110% of quota on a consistent basis
- Enhanced client satisfaction by providing customized integrated solutions tailored to their specific needs
Installation Technician
AT&T
07.2015 - 08.2019
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
- Streamlined workflow for faster job completion through effective communication with team members.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
Quality Control Technician
J.A. King
04.2014 - 07.2015
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Implemented process improvements for increased efficiency and reduced waste in quality control procedures.
Financial Advisor
Edward Jones
08.2009 - 01.2014
- Increased client satisfaction by providing personalized financial advice and investment strategies.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Collaborated with team members to streamline processes and improve overall client experience.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Managed risk effectively through careful analysis of clients'' needs and portfolio diversification strategies.
Quality Analyst
Nissan North America, Inc.
06.2006 - 06.2009
- Root cause analysis of top VES defects
- Interfaced with cross functional teams to develop effective countermeasures
- Delivered exceptional customer service through clear communication, timely updates, and follow-up on outstanding issues.
- Assisted in training new technicians on company policies, procedures, and technical skills required for the role.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Reduced production defects by implementing rigorous quality control measures and providing detailed feedback to production teams.
- Collaborated with cross-functional teams to develop comprehensive quality assurance plans for new product launches.
Production Technician
Nissan North America, Inc.
05.1991 - 06.2006
- Enhanced production efficiency by streamlining processes and optimizing equipment usage.
- Improved product quality with meticulous monitoring of manufacturing parameters and adherence to specifications.
- Collaborated closely with cross-functional teams for seamless coordination of production activities and timely delivery of finished goods.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Implemented continuous improvement initiatives to optimize production workflows, eliminate waste, and enhance overall performance.
Education
Certification - Data Analytics
Google Data Analytics Certificate
Online03.2024
Associate of Science - Business
Troy University
Troy, AL10.2023
Skills
- Attention to Detail
- Solution Design
- Data Analysis
- Technical Expertise
- Cross-functional Collaboration
- Process Improvement
- Creative Thinking
- Critical Thinking
- Problem Solving
- Persuasive Communication
- Sales Presentations
- Pipeline Development
Timeline
Integrated Solutions Consultant
AT&T
08.2019 - Current
Installation Technician
AT&T
07.2015 - 08.2019
Quality Control Technician
J.A. King
04.2014 - 07.2015
Financial Advisor
Edward Jones
08.2009 - 01.2014
Quality Analyst
Nissan North America, Inc.
06.2006 - 06.2009
Production Technician
Nissan North America, Inc.
05.1991 - 06.2006
Certification - Data Analytics
Google Data Analytics Certificate
Associate of Science - Business
Troy University
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