Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Davis

Indianapolis,IN

Summary

Very dependable. Strong work ethic. Have had customer service jobs and skills since 1988. Prefer to be on my feet and constantly moving. Love order,peace,and safety. Always try to be the best at whatever job I have.

Overview

19
19
years of professional experience

Work History

Key Carrier

Dollar General Market
Indianapolis, IN
09.2023 - Current
  • Greeted customers, provided assistance and answered inquiries.
  • Processed sales transactions quickly and accurately while maintaining proper security of all monies and media at the registers.
  • Resolved customer issues in a professional manner.
  • Stocked shelves with merchandise and kept store clean and organized.
  • Provided excellent customer service to ensure customer satisfaction.
  • Replenished merchandise on shelves according to planogram specifications.
  • Organized backroom stock areas according to company guidelines.
  • Assisted other departments as needed with stocking shelves, cleaning up spills or assisting customers.

Delivery Driver

FedEx
Indianapolis, IN
10.2020 - 07.2023
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Transported and safely delivered items to prevent damage or loss.
  • Handled merchandise in accordance with product handling standards.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Loaded and unloaded vehicles at distribution center and delivery address.

Server

Applebee's
Indianapolis, IN
06.2005 - 10.2020
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.

Education

Some College (No Degree) - Graphic Design

Vincennes University
Vincennes, IN

Skills

  • Loss Prevention Strategies
  • Store Maintenance
  • Cash Handling Accuracy
  • Workplace Safety
  • Bank Deposits
  • Training and Mentoring
  • Team Member Development
  • Cash Handling
  • Staff Training and Development
  • Customer Service
  • Inventory Monitoring

Timeline

Key Carrier

Dollar General Market
09.2023 - Current

Delivery Driver

FedEx
10.2020 - 07.2023

Server

Applebee's
06.2005 - 10.2020

Some College (No Degree) - Graphic Design

Vincennes University

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William Davis