Hardworking employee enthusiastic about learning more inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Amazon Delivery Driver
REB Solutions
10.2023 - Current
Loaded truck and properly secured items to prevent damage for deliveries.
Completed on-time deliveries by choosing best and most efficient routes.
Completed rush deliveries on tight timetables to satisfy customer needs.
Kept detailed mileage and fuel reports to track overall fuel costs.
Delivery Driver
DoorDash
01.2020 - Current
Maintained upbeat, positive attitude in busy, customer-focused environment.
Completed on-time deliveries by choosing best and most efficient routes.
Kept detailed mileage and fuel reports to track overall fuel costs.
Shift Manager
Walgreens
04.2022 - 05.2023
Coached crew members to optimize performance and motivate toward more efficient work.
Tracked receipts, employee hours, and inventory movements.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Cooperated with coworkers to improve customer experience and manage storefront.
Call Center Team Lead
SYKES Lakeland
08.2018 - 08.2019
Minimized process lags through operations protocols and client account management training.
Generated reports detailing metrics such as call times and satisfaction ratings.
Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
Answered product and service questions, suggesting other offerings to attract potential customers.
CRM Manager & Business Development in, Customer Support at REB SOLUTIONS, IOCRM Manager & Business Development in, Customer Support at REB SOLUTIONS, IO