Summary
Overview
Work History
Education
Skills
Timeline
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William Davis

Knoxville,TN

Summary

Experienced professional with a background in both legal document management and customer service. As a File/Mail Clerk, I took on additional responsibilities, including preparing garnishments, maintaining accurate legal records, and handling sensitive documents in compliance with regulatory standards. My customer service experience has honed my ability to interact effectively with the public, resolve issues promptly, and manage fast-paced environments. With strong attention to detail and a thorough understanding of administrative procedures, I am eager to apply my skills to support the legal and organizational needs of local government operations.

Overview

5
5
years of professional experience

Work History

File/Mail Processing Clerk

Garner and Conner PLLC
09.2022 - Current
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Updated mailing lists with current addresses and contact information for smooth customer communications.
  • Checked parcels were securely sealed to eliminate losses.
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Labeled packages with clear, correct information to reduce mailing errors.
  • Added accurate data entry into computer system to complete transactions.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Skilled at working independently and collaboratively in a team environment.

Front of House Employee

The Caverns LLC
03.2020 - 08.2022
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Helped guests with special needs such as assisting with seat accommodations.
  • Guided guests to exits and assisted with emergencies.
  • Kept venue safe, clean and presentable for guests and staff.
  • Greeted guests, scanned tickets, answered questions and helped with seat location.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Responded to inquiries from attendees and addressed any issues or complaints.
  • Provided information about current and future events at facility.
  • Reviewed tickets for authenticity and applicability to particular event.
  • Provided guidance on seating and ticketing procedures to increase customer satisfaction.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Assisted patrons with seating by giving directions and lighting paths.

Education

Bachelor of Science - Political Science And Anthropology

The University of Tennessee - Knoxville
Knoxville, TN
12.2024

Humanities

Motlow State Community College
Tullahoma, TN
05.2021

Skills

  • Distribution Services
  • Accuracy and Precision
  • Deadline-oriented
  • Problem-solving skills
  • Report Preparation
  • Fact compilation
  • Proofreading
  • Legal writing
  • Oral communication
  • Organization
  • Office Administration

Timeline

File/Mail Processing Clerk

Garner and Conner PLLC
09.2022 - Current

Front of House Employee

The Caverns LLC
03.2020 - 08.2022

Bachelor of Science - Political Science And Anthropology

The University of Tennessee - Knoxville

Humanities

Motlow State Community College

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William Davis