Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

William Davis

Bedford,Texas

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

29
29
years of professional experience

Work History

Manager

Welltan
Dallas, TX
02.2016 - 04.2022
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Monitored staff performance and addressed issues.
  • Recruited and hired qualified candidates to fill open positions.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Produced thorough, accurate and timely reports of project activities.

Information Specialist III

State Of Texas
Austin, TX
06.1996 - 02.1999
  • Developed and maintained databases of information related to projects, products and services.
  • Created detailed reports on data analysis findings for senior management review.
  • Designed surveys to collect customer feedback regarding product performance.
  • Identified areas where existing processes needed improvement and developed strategies to address them.
  • Presented technical and non-technical information to peers, managers and executives; working collaboratively across large enterprises and industry sectors.
  • Worked with users and support teams to troubleshoot reported problems.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Prepared reports by collecting, analyzing and summarizing research information.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Greeted visitors entering establishment to determine nature and purpose of visit.

Information Specialist II

State Of Texas
Austin, Texas
08.1993 - 06.1996
  • Developed and maintained databases of information related to projects, products and services.
  • Analyzed data to identify trends, patterns and relationships in support of management decisions.
  • Researched, evaluated, and synthesized complex information from a variety of sources.
  • Created detailed reports on data analysis findings for senior management review.
  • Identified areas where existing processes needed improvement and developed strategies to address them.
  • Designed surveys to collect customer feedback regarding product performance.
  • Applied federal, state and organizational policies to information technology operations.
  • Presented technical and non-technical information to peers, managers and executives; working collaboratively across large enterprises and industry sectors.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Coordinated pick-up and delivery of express mail services.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Worked with users and support teams to troubleshoot reported problems.
  • Prepared reports by collecting, analyzing and summarizing research information.

Education

Business

Texas Tech University
Lubbock, TX

Skills

  • Operations Management
  • Strategic Planning
  • Business Administration
  • Expense Tracking
  • Marketing
  • Performance Evaluations
  • Sales management
  • Customer service
  • Brand management
  • Team leadership

Timeline

Manager

Welltan
02.2016 - 04.2022

Information Specialist III

State Of Texas
06.1996 - 02.1999

Information Specialist II

State Of Texas
08.1993 - 06.1996

Business

Texas Tech University

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William Davis