William Dawson
Mineral Wells
Summary
Dynamic professional with a proven track record in team collaboration and customer service excellence, notably with Compass Group/Coreworks. Expert in inventory management and communication, I excel in streamlining operations and enhancing client satisfaction. Achieved significant improvements in workplace productivity through effective problem-solving and task prioritization.
Overview
45
45
years of professional experience
Work History
Housekeeper 1
Compass Group/Coreworks
Mineral Wells
05.2022 - Current
- Maintained and organized cleaning supplies stock.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Interacted pleasantly with clients and guests when performing daily duties.
- Communicated with customers about requests for additional supplies or cleaning services.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
Hospital Volunteer
Palo Pinto General Hospital
Mineral Wells
06.2021 - 05.2022
- Greeted visitors in a friendly manner, offering directions or other assistance as needed.
- Provided Admissions support and gave general information to visitors and families.
- Volunteered in the Oncology Area, assisting with supply stocking, sanitizing and cleaning, taking samples to lab for processing.
Customer Service Agent
Outreach Communications
Haltom City
06.2011 - 10.2013
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Excelled in exceeding daily credit card application goals.
- Attended training sessions regularly to stay current on new products or services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Talent Acquisition Recruiter
United States Navy, Boatswain's Mate
New York
04.1989 - 10.1994
- Interviewed job applicants to obtain information on work history, education or job skills.
- Collaborated with hiring managers to determine staffing needs and develop job descriptions and specifications.
- Conducted initial phone screens and coordinated interview schedules with hiring managers.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Read, analyzed, and interpreted various internal and external documents and reports.
- Managed full-cycle recruiting process, from sourcing candidates to extending offers.
Chapel Management Program Specialist
United States Navy, Boatswain's Mate
San Diego
01.1980 - 06.1987
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Coordinated scheduling and logistics for events annually, ensuring seamless execution.
- Prepared periodic reports, financial statements and records on program activities for management.
- Organized workshops, seminars, conferences and other special events as part of programming efforts.
Education
Master of Science - Pastoral Studies Church Management
Southern Baptist Theological Seminary
Louisville, KY01-2003
Bachelor of Science - Pastoral Studies Church Management
Cairns University
Langhorne, PA01-1980
Skills
- Team collaboration
- Customer service
- Communication skills
- Attention to detail
- Time management
- Task prioritization
- Problem solving
- Inventory management
Affiliations
- Amateur Stand-Up Comedian
- Learning to play the Ukulele
Accomplishments
- Non-Clinical Employee of the Quarter, First Quarter FY2024, Palo Pinto General Hospital
- Navy Recruiter of the Quarter,Naval Recruiting District New York, Spring 1990
Timeline
Housekeeper 1
Compass Group/Coreworks
05.2022 - Current
Hospital Volunteer
Palo Pinto General Hospital
06.2021 - 05.2022
Customer Service Agent
Outreach Communications
06.2011 - 10.2013
Talent Acquisition Recruiter
United States Navy, Boatswain's Mate
04.1989 - 10.1994
Chapel Management Program Specialist
United States Navy, Boatswain's Mate
01.1980 - 06.1987
Master of Science - Pastoral Studies Church Management
Southern Baptist Theological Seminary
Bachelor of Science - Pastoral Studies Church Management
Cairns University
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