William D. Childs Jr.
Houston
Summary
Ambitious management professional with proven client relations expertise and strong organizational skills. Demonstrated ability to lead teams in project execution while effectively managing time and resources. Excellent interpersonal communication skills enhance collaboration with team members and clients. Consistently delivers clear information through both written and verbal channels.
Overview
9
9
years of professional experience
Work History
Assistant Director of Operations
Emory Conference Center Hotel
Atlanta
09.2023 - Current
- Coordinated daily operations for multiple departments to ensure seamless workflow.
- Developed and implemented process improvements to enhance operational efficiency.
- Assisted in budget preparation by gathering necessary financial information.
- Coordinated with other departments to ensure proper communication and collaboration between teams.
Enterprise Sales Development Representative
Zendesk
Atlanta
09.2022 - 09.2023
- Engaged prospective clients through targeted outreach and relationship building.
- Utilized CRM tools to track interactions and manage sales pipeline effectively.
Sales Development Representative
REVGEN
Raleigh
05.2022 - 09.2022
- Conducted 110+ cold calls a day while maintaining an average of 2 demos set per day.
- Strategically worked with Account Executives, across two different campaigns (Relay and Adwerx), to manage and drive pipeline.
- Continuously develop sales & technical skills through intensive weekly sales and call trainings.
- Consistently hit or exceed monthly and quarterly sales goals.
Front Office Manager
Emory Conference Center Hotel
Atlanta
12.2019 - 05.2022
- Ensured exceptional guest service by increasing Front Office Guest Satisfaction Scores from 93.2 year end 2019 to 96.3 year end 2021.
- Cultivated a dynamic team environment by increasing Associate Satisfaction Score from 70.7 in 2019 to 95.0 in 2021.
- Established proactive, inspired and efficient team that prompted positive company culture, yielding employee retention and increased sales.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to successfully achieve business plan and profitability.
Assistant Front Office Manager
Hyatt Regency Atlanta Perimeter
Atlanta
07.2017 - 12.2019
- Championed the implementation of industry and brand leading service optimization technologies HotSOS, Kipsu, and Colleague Advantage.
- Generated a $130K increase to overall room upgrades that drove additional revenue to the company's overall bottom line.
- Devised and applied a new training and accountability program that increased productivity from #10 to #3 in the CompSet in less than 2 year period.
Front Office Supervisor
Hyatt Regency Atlanta Perimeter
Atlanta
12.2016 - 07.2017
- Provided leadership and professional development to a team of 25+ associates.
- Specialized in proactive guest problem-solving and de-escalating customer concerns.
- Delivered 1st contact resolution via phone and face-to-face, advising of hotel service and amenities, making concessions and addendums to reservations as needed.
Education
Bachelor of Science - Psychology
Morehouse College
Atlanta, GA01.2016
Skills
- CRM management
- P&L oversight
- Operations coordination
- Customer engagement
- Leadership development
- Workflow optimization
- Conflict resolution
Timeline
Assistant Director of Operations
Emory Conference Center Hotel
09.2023 - Current
Enterprise Sales Development Representative
Zendesk
09.2022 - 09.2023
Sales Development Representative
REVGEN
05.2022 - 09.2022
Front Office Manager
Emory Conference Center Hotel
12.2019 - 05.2022
Assistant Front Office Manager
Hyatt Regency Atlanta Perimeter
07.2017 - 12.2019
Front Office Supervisor
Hyatt Regency Atlanta Perimeter
12.2016 - 07.2017
Bachelor of Science - Psychology
Morehouse College
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