WILLIAM D. COLEMAN
GREENWOOD,US
Summary
Experienced professional with a strong analytical background in enhancing digital experiences through precise data analysis and search algorithm improvements. With five years of diverse experience in customer service and data analysis, demonstrates proficiency in Microsoft Excel and Word, coupled with excellent communication and time management skills. Committed to leveraging these skills to drive meaningful results and eager to embrace new learning opportunities in dynamic environments.
Overview
10
10
years of professional experience
Work History
US INTERNET SEARCH RATER
TELUS Digital
05.2023 - 11.2024
- Remote position. Conducted meticulous analysis of user search intent, enhancing search result accuracy and relevance.
- Implemented data-driven improvements to search algorithms.
SENIOR GAME ADVISOR
GameStop
09.2021 - 11.2022
- Cashier and keyholder. Optimised store layout and product displays, boosting customer engagement and sales.
- Implemented efficient cash handling procedures, reducing errors and improving transaction speed.
MEAT DEPARTMENT ASSOCIATE
Greenwood Market Place
06.2021 - 08.2021
- Meticulously managed meat product inventory, implementing efficient stocking procedures that reduced waste and improved product freshness.
- Streamlined meat department operations, enhancing customer satisfaction through prompt order processing and knowledgeable product recommendations.
SOCIAL WORKER(INTERN)
Delta Health Alliance/G.C. Gilliam Head Start
01.2019 - 04.2019
- Shadowed the social workers that were in place. Learned about making home visits for when children aren't present often.
- Learned to make house calls. Helped get more children enrolled to the center. Kept track of said children and their parents information when their children are present.
- Analysed attendance patterns, implementing targeted strategies for increased child participation. Developed efficient system for tracking family information.
Overnight Stocker and Receiver
Walmart
09.2014 - 01.2015
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Safely and securely loaded items to prevent damage during transport.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Education
Bachelor of Science - Sociology/Social Work
Delta State University
Cleveland, MS12.2019
Skills
- Technical aptitude
- Manual testing
- Product restocking
- Credit and cash transactions
- Team collaboration
- POS systems
- Research tools
- Case records management
- Case management
- Records maintenance
- Multitasking and organization
- Problem-solving
Timeline
US INTERNET SEARCH RATER
TELUS Digital
05.2023 - 11.2024
SENIOR GAME ADVISOR
GameStop
09.2021 - 11.2022
MEAT DEPARTMENT ASSOCIATE
Greenwood Market Place
06.2021 - 08.2021
SOCIAL WORKER(INTERN)
Delta Health Alliance/G.C. Gilliam Head Start
01.2019 - 04.2019
Overnight Stocker and Receiver
Walmart
09.2014 - 01.2015
Bachelor of Science - Sociology/Social Work
Delta State University
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