William Deehan
Brick,NJ
Summary
Accomplished Senior Operations Analyst with a proven track record at The Bank of New York Mellon, specializing in operational excellence and strategic planning. Expert in enhancing efficiency and client satisfaction through innovative process improvements and effective team training. Demonstrates a keen analytical mindset and exceptional resource allocation skills, driving significant enhancements in operational strategies.
Overview
39
39
years of professional experience
Work History
Senior Operations Analyst
The Bank of New York Mellon
Woodland Park, NJ
03.2010 - 03.2024
- Developed training materials for staff members on operational procedures.
- Maintained up-to-date records of all transactions related to operational activities.
- Managed relationships with external vendors providing essential services or supplies.
- Generated regular reports summarizing the status of ongoing projects or initiatives.
- Developed and implemented operational strategies for optimizing efficiency, improving customer service, and reducing costs.
- Analyzed and documented existing business processes to identify inefficiencies and recommend process improvements.
- Worked with managers and employees to evaluate business processes and focus analysis on key areas.
- Investigated customer complaints and feedback related to operations performance and made recommendations accordingly.
- Completed day-to-day duties accurately and efficiently.
Allocation Analyst
The Bank of New York Mellon
Somerset, NJ
03.2001 - 03.2010
- Assisted with training new staff members on the principles behind effective product allocation techniques.
- Developed automated processes for product allocation to improve efficiency and accuracy.
- Researched new methods of allocating products based on customer needs and preferences.
- Built relationships with key stakeholders within the organization to support successful execution of product allocations initiatives.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
Senior Clerk
Garban LLC
New York, NY
02.1985 - 07.1995
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Developed procedures to streamline workflow processes across multiple departments.
- Developed strategies for improving overall efficiency in the workplace through process automation initiatives.
Education
Some College (No Degree) - Accounting and Finance
Brookdale Community College
Lincroft, NJSkills
- Resource allocation
- Operations analysis
- Operational excellence
- Team Training
- Strategic planning
- Client relationship management
- Analytical mindset
- Report generation
Timeline
Senior Operations Analyst
The Bank of New York Mellon
03.2010 - 03.2024
Allocation Analyst
The Bank of New York Mellon
03.2001 - 03.2010
Senior Clerk
Garban LLC
02.1985 - 07.1995
Some College (No Degree) - Accounting and Finance
Brookdale Community College
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